We noticeably relieve the burden on doctors and pharmacies and create predictable liquidity. A passion for meticulousness and maximum security - for over 70 years. ...For doctors, AÄA Dr. Güldener handles private billing in accordance with GOÄ with individual additional services such as immediate payment and judicial dunning procedures. The new PraxisPortal makes billing even more efficient and enables fast and convenient transmission. With our webinar series "Online Consultation", we make doctors and their teams fit in terms of GOÄ.
Pharmacies benefit from the transfer of their complete billing in accordance with §§ 300, 302 SGB V, including flexible payment models and co-payment collection. The ZytoTax software solution provides hospital pharmacies with a future-proof and convenient prescription tax system.
Like its sister companies Optica and DZR, AÄA is part of the Dr. Güldener Group, which is a leading billing service provider for healthcare providers with an annual billing volume of over EUR 9 billion and 1,300 employees.
The ProvenExpert Quality Seal is awarded to service providers who have received at least 10 customer reviews with a recommendation rate of 90% or higher.
Perfect on-site support from our personal contact Mr. Tacken, as well as friendly and fast customer service! We have been very satisfied all round for years.
There is no personal contact person, as used to be the case with Güldener. Some questions are not finally clarified because you don't know who feels responsible. More and more patients are now coming to the practice with their invoices to clarify questions because they have been asked to do so by Güldener, which was not the case for many years. Conclusion: loss of quality in recent months
I am extremely satisfied with the service provided by the billing office. The statements are always prepared reliably, accurately and punctually. The customer service is excellent, questions are answered quickly and competently. I particularly appreciate the transparent communication and uncomplicated processing. I feel that I am in good hands here and can recommend this billing office without reservation!
Themistoklis Tsintarakis, M.Sc. FEBO
Specialist in ophthalmology
I would like the AÄA to contact me from time to time about billing errors. So far there has been no upward correction if, for example, the number 1 or 7 is forgotten on one day. So far, we have only received feedback from the patients that we are adjusting the bills downwards.
So far we have been very satisfied. Unfortunately, the IT changeover at Güldener has led to major problems.
Solving these problems did not work out well at first. In the 2nd attempt we stayed with the old system for the time being. We hope for a smooth process in the future.
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Profile active since 04/22/2024 | Last update: 09/10/2024
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