About ClenSolar:
The entire process from individual planning to installation & commissioning was well coordinated. I have always had friendly & accessible contact persons. Despite the aftermath of the supply chain problems in the industry, all system parts were finally delivered & the system (21 kwp) has now been in operation to our complete satisfaction since December 2023. Everyone involved in the installation, connection & commissioning knows their trade.
5 stars, a clear recommendation & a big thank you to the teams around Mrs. Franz & Mr. Anger from ClenSolar for the realization of the PV system! Strangers notice the very good workmanship of the PV system on the house & on request I can proudly say that ClenSolar built it.
My efforts to realize a PV system in 2023:
25 inquiries to providers, from small & local to large & national over a period of
5 rejections (no capacity, installation only with battery, no flat roofs, north side cannot be installed, etc.)
8 written offers (1200 - 4200€/kWp)
3 telephone (?) offers (1200 - 4200€/kWp )
9 have not responded
About the solar installer market:
Until the contact with ClenSolar, I cannot say that I am really motivated to realize. The solar trade in general is already scary enough, but here everyone seems to be on the gravy train & wanting to earn a decent living (standard plan for a single-family house 10 KWP; standard statements: high prices = inflation, no deadlines = no capacity, if you don't strike now, you won't be able to later, etc.). One disgusting conspicuousness, which I can prove by a year-spanning offer equality, is the 1:1 gross to net conversion of prices after the elimination of 19% VAT since 2023. I even had an offer from EKD aka Eigenrenditekonzepte Deutschland for 9 KWP with storage for 36 TSD €. And just in case I didn't feel ripped off enough, I could also take out an "electricity cloud" subscription. There you can buy back your surplus electricity from the summer in the winter, including a management fee. EKD broke off contact with me after just one enquiry and after I spit out the bait. Is this how it works nationwide? Is that how it's supposed to work?
Anyway, I was lucky & found a "real" solar installer.
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Translation
Thank you very much for your wonderful review and your detailed feedback! We are delighted that you are completely satisfied with our work and that the entire process went smoothly.
It is important to us to provide a friendly and approachable service to our customers and we are pleased that you found this to be the case. Despite the supply chain issues, we are pleased that we were able to deliver all system parts and that your PV system has been successfully in operation since December 2023.
Thank you very much for your trust in our team, especially in Ms. Franz and Mr. Anger. It is important to us that our customers are satisfied with their PV system and we are proud to have lived up to your expectations.
Your experience with other suppliers is really interesting and we are sorry that you had such difficulties. At CLEN SOLAR we attach great importance to transparency, fairness and quality.
Thank you again for your positive feedback and recommendation. We are constantly working to further improve our service.
With sunny greetings,
the Solarteurs