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thank you for sharing your experiences of your stay at Hotel Kronenhirsch. Our most important goal is to make each guest feel at home with our best quality and service. Unfortunately, your expectation of our hotel did not meet your needs. Our customer service is outstanding and you will see that our reviews of our service reflect this. The way you treated our staff was unacceptable and we communicated this with you. We have a zero tolerance of aggressive or rude behavoiour towards our staff - this has NOTHING to do with our customer service.
Best Regards
Hotel Kronenhirsch Management