Sample survey "Production"

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Quality
 
Product quality fulfills all expectations.
 
A professional service is offered.
 
name / company brings competency and expertise.
 
The order is implemented reliably.
 
All requirements are properly fulfilled.
 
I am on the whole happy with name / company.
 
I would use the services of name / company again.
 
Offer
 
There are sufficient selection options and possibilities to make decisions.
 
A comprehensive and up to date service is offered.
 
Prices are reasonable.
 
Attractive savings options are available.
 
Costs remain within the agreed-upon price range.
 
Customers are not pushed into purchasing unnecessary extras.
 
Interesting additional services are offered.
 
Information
 
Sufficient information is available.
 
Questions are answered in-depth.
 
The information provided is transparent.
 
Potential delays are communicated in good time.
 
Regular information is provided about the status of the order.
 
Potential problems are recognized, avoided and communicated.
 
The website design is professional.
 
The terms and conditions are clear.
 
Processing
 
Placing orders is simple and transparent.
 
Services are fulfilled within the expected time period.
 
A trustable order procedure is provided.
 
The order is handled with the utmost care.
 
Agreed-upon production deadlines are met.
 
Reaction to possible changes is flexible.
 
The preferred payment method is available.
 
The invoice is correct and clear.
 
Delivery
 
The preferred type of delivery is offered.
 
Delivery costs are reasonable.
 
Delivery times are reasonable.
 
Agreed-upon deadlines are observed precisely.
 
Information regarding current delivery status is available.
 
Delivered goods were sufficiently packaged.
 
Relevant framework conditions are taken into account.
 
Customer service
 
Communcation is friendly and offers attention to detail.
 
Contact persons can be reached during normal business hours.
 
Personal help is offered in all circumstances.
 
Questions are responded to in a reasonable time.
 
Qualified answers and support are offered.
 
Concerns and expectations are understood.
 
Requirements are assessed and any contradictions are clarified.
 
The starting situation and possibilities are comprehensively analysed.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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