Sample survey "Foundations & NGOs"

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Quality
 
name / company ...
... offers a professional service.
 
... is competent and experienced.
 
... has a history of task implementation and the ability to follow through.
 
... fulfils all requirements.
 
... gets optimal results from a given situation.
 
... is reliable in keeping to pre-arranged appointments.
 
I am on the whole happy with name / company.
 
The services provided have resulted in long-term positive outcomes.
 
I would use the services of name / company again.
 
Engagement
 
name / company ...
... enables active engagement in social projects.
 
... enables active engagement in environmental projects.
 
... enables active engagement in digital projects.
 
... offers assistance for social enterprise projects.
 
... finds creative solutions.
 
... mobilises me to play an active role.
 
... encourages me to apply the knowledge I have acquired.
 
... evaluates the course of development realistically (e.g. with regard to chances and risks).
 
... operates fully independently.
 
Performance
 
name / company ...
... offers a comprehensive and up to date service.
 
... raises awareness of new perspectives and unknown aspects.
 
... comprehensively analyses the as-is situation.
 
... can clearly explain complex information.
 
... provides helpful information and recommendations.
 
... offers comprehensive and up to date concepts.
 
... creates the impression of being well organised.
 
... coordinates projects smoothly.
 
... provides services above and beyond what is expected.
 
Social Impact
 
name / company ...
... enables projects that have a societal impact.
 
... identifies the client's current needs at an early stage.
 
... defines and achieves clear goals and requirements.
 
... recognises, deals with and informs me of potential problems.
 
... offers appropriate solutions.
 
... uses time and materials effectively.
 
... enables me to develop my own problem solving skills.
 
... is part of an extensive, socially relevant network.
 
... takes interrelating factors into account.
 
Atmosphere
 
name / company ...
... is always friendly.
 
... is authentic and pleasant.
 
... gives the impression of being reliable and sincere.
 
... inspires confidence to speak about sensitive details.
 
... presents all conditions in a transparent manner (e.g. costs, services).
 
... is clear and open in terms of communication.
 
... proactively includes the employees in activities.
 
… creates a good general impression.
 
... provides a pleasant atmosphere.
 
Service
 
name / company is open to new cooperation.
 
Business hours suit my needs.
 
Consultations and inquiries are readily available.
 
Scheduling an appointment is straightforward.
 
A personal contact person is provided.
 
Personalised support is provided.
 
Reaction to possible changes is flexible.
 
The website is informative and attractive.
 
How would you classify your effort-benefit ratio?
 
Would you recommend name / company?
Your personal experience
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