Sample survey "Business Consulting"

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Quality
 
name / company ...
... offers professional solutions.
 
... enables set goals to be achieved.
 
... provides custom-tailored solutions.
 
... gets optimal results from a given situation.
 
... finds creative solutions.
 
I am on the whole happy with the service.
 
The results fulfil all requirements.
 
The services provided have resulted in long-term positive outcomes.
 
I would use the services of name / company again.
 
Value
 
name / company ...
... provides helpful information and action recommendations.
 
... develops and pursues appropriate solutions.
 
... makes it easier to implement decisions and measures.
 
...ensures better performance for the same or lower expenditures.
 
... enables me to cut costs without compromising performance.
 
... ensures efficient use of available time and means.
 
... fulfils services within the expected time period.
 
... is reliable in keeping to pre-arranged appointments.
 
... ensures that project discussions remain confidential.
 
... provides services above and beyond what is expected.
 
Services
 
name / company ...
... offers a comprehensive service.
 
... offers up-to-date solutions.
 
... is competent and experienced.
 
... takes all relevant conditions (e.g. legal requirements, standards) into account.
 
... is dedicated and focused.
 
... is reliable, reputable and friendly.
 
... acts appreciative and attentive.
 
... encourages me not to postpone making important decisions.
 
... uses helpful personal contacts to ensure the success of the project.
 
... has a wealth of international expertise.
 
Performance
 
name / company ...
... assesses all client requirements and clarifies any contradictions.
 
... comprehensively analyses the starting situation and possible actions.
 
... recognises, deals with, and informs me of potential problems.
 
... provides time for consideration and freedom to choose between alternative options.
 
... conducts consultations in a clear and structured manner.
 
... attends to requests with the utmost diligence.
 
... monitors project progress reliably.
 
... monitors client satisfaction during the process.
 
... is available for consultations and enquiries.
 
... is flexible to possible changes.
 
Consulting
 
name / company ...
... understands the client's concerns and expectations.
 
... responds to individual requests and needs.
 
... raises awareness of new perspectives and aspects.
 
... evaluates the course of development realistically (e.g. chances & risks).
 
... makes statements that are supported by verifiable information sources.
 
... is open and clear in terms of communication.
 
... provides clear and verifiable explanations.
 
... can clearly explain complex information.
 
... bases recommendations on helpful facts.
 
... provides personalised support and constructive cooperation.
 
Customer service
 
name / company ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
Furnishings are suitable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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