Sample survey "Legal Services"
You are free to choose the topic of your survey and which categories and competencies should be included.
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Quality
details
name / company ...
... offers a
professional
service.
... enables me to achieve the
goals
I have set.
... provides
custom-tailored
solutions.
... gets
optimal
results from a given situation.
... finds
creative
solutions.
Overall
, I am happy with the results.
The results fulfil all my
requirements
.
The services provided have resulted in
long-term
positive outcomes.
I would use the services of name / company
again
.
Value
details
name / company ...
... provides helpful
information
and
action recommendations
.
... places emphasis on protecting
customer interests
.
... successfully
defends
customer interests against third parties.
... ensures that the project runs
smoothly
.
... fulfils services within the
expected
time period.
... is
reliable
in keeping to pre-arranged appointments.
... ensures that project discussions remain
confidential
.
... provides personalised
support
and constructive
cooperation
.
... provides services
above and beyond
what is expected.
Services
details
name / company ...
... offers a comprehensive
service
.
... is
competent
and
experienced
.
... takes all relevant
conditions
(e.g. industry standards) into account.
... is
dedicated
and
focused
.
... is
reliable
,
reputable
and
friendly
.
... acts
appreciative
and
attentive
.
... encourages me not to postpone making important
decisions
.
... creates
clear
documentation.
... has a wealth of
international
expertise.
Performance
details
name / company ...
... assesses all client
requirements
and clarifies any
contradictions
.
... comprehensively analyses the
starting situation
and possible
actions
.
... recognises, deals with, and informs me of potential
problems
.
... provides
time for consideration
and
freedom to choose
between alternative options.
... manages project process in a
structured
manner.
... attends to requests with the utmost
diligence
.
... monitors
project progress
reliably.
... monitors
client satisfaction
during the process.
... is available for
consultations
and
enquiries
.
... is
flexible
to possible changes.
Consulting
details
name / company ...
... understands the client's
objectives
and
circumstances
.
... raises awareness of
new perspectives
and
aspects
.
... evaluates the course of development
realistically
(e.g. chances of success).
... presents
risks
in a way that is easy to understand.
... makes statements that are supported by verifiable
information sources
.
... is
open
and
clear
in terms of communication.
... provides
clear
and
verifiable
explanations.
... can clearly explain
complex information
.
... bases
recommendations
and
measures
on facts.
Customer service
details
name / company ...
...responds to queries
promptly
.
... remains approachable after the service has been
completed
.
... also offer appointments
outside
of normal business hours.
Business hours
are convenient.
Waiting times
for appointments are reasonable.
Business premises
are suitable.
Furnishings
are suitable.
The location is easily accessed via
public transport
.
There are sufficient
parking facilities
available.
Business premises and the entrance are
barrier-free
.
What do you think of the price to performance ratio?
Would you recommend name / company?
Yes
No
Your personal experience
Please be aware that your feedback may be published on the ProvenExpert profile for
name / company
.
The review contains invalid characters.
Finish
Thanks! Your feedback helps...
... companies optimise their service
Your reviews help make products and services better.
... customers make better product and service selections
Customer reviews help you and others navigate the world of products and services and make more confident purchase decisions.
... boost customer satisfaction
Your review helps identify possible problems and better implement the wishes of customers.
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