Sample survey "Consulting"
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Quality
details
name / company ...
... offers a
professional
service.
... enables me to achieve the
goals
I have set.
... provides
custom-tailored
solutions.
... help makes the
best
of a given situation.
... finds
creative
solutions.
I am
on the whole
happy with the service.
The results fulfil all my
requirements
.
The services provided have resulted in
long-term
positive outcomes.
I would use the services of name / company
again
.
Value
details
name / company ...
... provides helpful
information
and
action recommendations
.
... develops appropriate
solutions
.
... enables me to develop my own
problem solving skills
.
... motivates me to
use
the knowledge I have acquired.
... ensures that the time available is used
effectively
.
... is
reliable
in keeping to pre-arranged appointments.
... inspires
confidence
to speak about sensitive details.
... provides personalised
support
and constructive
cooperation
.
... provides services
above and beyond
what is expected.
Services
details
name / company ...
... offers a
comprehensive
service.
... offers
up-to-date
solutions.
... is
competent
and
experienced
.
... uses
specialised knowledge
.
... takes
interrelating factors
into account.
... is
dedicated
and
focused
.
... is
reliable
,
reputable
and
friendly
.
... acts
appreciative
and
attentive
.
... operates
independently
and
neutrally
(e.g. with regard to third parties).
Performance
details
name / company ...
... assesses all client
requirements
and clarifies any
contradictions
.
... comprehensively analyses the
starting situation
and possible
actions
.
... recognizes and informs me of potential
problems
.
... conducts consultations in a clear and
structured
manner.
... attends to requests with the utmost
diligence
.
... monitors
customer satisfaction
during the project.
... is available for
consultations
and
inquiries
.
... is
flexible
to possible changes.
... encourages me not to postpone making important
decisions
.
Consulting
details
name / company ...
... understands the client's
concerns
and
expectations
.
... responds to individual
requests
and
needs
.
... raises awareness of
new perspectives
and
aspects
.
... evaluates the course of development
realistically
(e.g. chances & risks)
... makes statements that are supported by
verifiable
information sources.
... is
open
and
clear
in terms of communication.
... provides
clear
and
verifiable
explanations.
... can clearly explain
complex information
.
...
bases
recommendations on helpful facts.
Customer service
details
name / company ...
...responds to queries
promptly
.
... remains approachable after the service has been
completed
.
... also offer appointments
outside
of normal business hours.
Business hours
are convenient.
Waiting times
for appointments are reasonable.
Business premises
are suitable.
The
furnishings
are suitable.
The location is easily accessed via
public transport
.
There are sufficient
parking facilities
available.
Business premises and the entrance are
barrier-free
.
What do you think of the price to performance ratio?
Would you recommend name / company?
Yes
No
Your personal experience
Please be aware that your feedback may be published on the ProvenExpert profile for
name / company
.
The review contains invalid characters.
Finish
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Your reviews help make products and services better.
... customers make better product and service selections
Customer reviews help you and others navigate the world of products and services and make more confident purchase decisions.
... boost customer satisfaction
Your review helps identify possible problems and better implement the wishes of customers.
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