Sample survey "Beauty"

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Quality
 
name / company ...
... offers a professional service.
 
... provides a pleasant atmosphere.
 
... provides custom-tailored solutions.
 
Treatments fulfil my expectations.
 
I am on the whole happy with the service.
 
I would use the services of name / company again.
 
Offer
 
The centre provides an ample range of options.
 
Customer requests are readily accommodated.
 
Hygiene standards are adhered to.
 
Treatments are comprehensively structured.
 
There is a range of environmentally friendly offers.
 
The premises and furnishings are appealing.
 
The location is quiet and pleasant.
 
Services
 
name / company ...
... offers a comprehensive and modern service.
 
... is competent and experienced.
 
... is motivated and goal-oriented.
 
... is reliable and sincere.
 
... acts friendly and appreciative.
 
... monitors reliably the quality of the services.
 
... offers attractive additional services.
 
Information
 
name / company ...
... offers clear explanations.
 
... provides helpful information and recommended action.
 
... is clear in terms of communication.
 
... adequately outlines individual recommendations.
 
... all conditions are presented in a transparent manner (e.g. costs).
 
... provides additional information.
 
Value
 
name / company ...
... realises services in a careful and efficient manner.
 
... offers effective techniques.
 
... provides personalised support.
 
... finds creative solutions.
 
... keeps agreed-upon appointments.
 
... is flexible to possible changes.
 
The services provided have resulted in long-term positive outcomes.
 
Customer service
 
name / company ...
... is available for consultations and enquiries.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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