Sample survey "Automotive Trade"

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Quality
 
name / company ...
... offers a professional service.
 
... fulfils all agreements.
 
... provides reliable service.
 
I am on the whole happy with name / company.
 
The services provided have brought long-term satisfaction.
 
I would use name / company again.
 
Offer
 
name / company ...
... enables me to save money without compromising performance.
 
... provides personalised customer support.
 
... provides custom-tailored solutions.
 
... responds to individual requests and needs.
 
... provides clear documentation.
 
I was pleased with the selection of car models and features available.
 
Finance optionsare structured fairly.
 
Consulting
 
name / company ...
... assesses all client requirements and clarifies any contradictions.
 
... evaluates potential developments in a realistic manner (e.g. resale value).
 
... provides helpful information and recommended action.
 
... is clear in terms of communication.
 
... provides time for consideration and freedom to choose between alternative options.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and enquiries.
 
Services
 
name / company ...
... is impressive in terms of competence and experience.
 
... offers a comprehensive and up-to-date service.
 
... ensures that order processing is legitimate.
 
... reliably fulfils what has been agreed upon in consultations.
 
... recognises, deals with, and informs me of potential problems.
 
... outlines contract details adequately.
 
... provides services above and beyond what is expected.
 
Processing
 
name / company ...
... fulfils services within the expected time period.
 
... keeps agreed-upon deadlines.
 
... works within the agreed-upon budget.
 
... is motivated and goal-oriented.
 
... takes care of the job with the utmost diligence.
 
... monitors project progress reliably.
 
... is flexible with regards to potential changes.
 
Customer service
 
name / company ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
The equipment used is appropriate.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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