Sample survey "Retail Stores"

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Quality
 
... offers a professional service.
 
The quality of products fulfils all expectations.
 
The selection of products is competitive.
 
The store offers a pleasant shopping experience.
 
The purchase has resulted in long-term satisfaction.
 
I am on the whole happy with name / company.
 
I would use the services of name / company again.
 
Offer
 
An ample range of options is provided.
 
The item I was looking for was available in-store.
 
Prices are attractive.
 
The store enables me to save money without compromising quality.
 
Products and prices are presented clearly and transparently.
 
Sufficient information is available.
 
The services provided matched the description.
 
Services
 
Business premises are attractive and suitable.
 
Waiting times are acceptable (e.g. for sales advice and check-out).
 
The location is customer friendly.
 
There are sufficient parking facilities available.
 
Premises and the entrance are barrier-free.
 
Customers are not pushed into purchasing unnecessary extras.
 
Interesting additional services are offered.
 
Consulting
 
Staff...
... is competent and experienced.
 
... understands the customer's concerns and expectations.
 
... is clear in terms of communication.
 
... offers custom-tailored sales support.
 
... provides helpful information and recommendations.
 
... provides time for consideration and freedom to choose between alternative options.
 
... ensure purchases are based on trust.
 
Friendliness
 
Staff...
… is friendly, respectful and courteous.
 
... is reliable, reputable and friendly.
 
... is dedicated and focused.
 
... monitor customer satisfaction.
 
... respond to individual requests.
 
... provide personalised support.
 
Customer service
 
Business hours are convenient.
 
Preferred payment methods are available.
 
Support after the purchase is available.
 
name / company ...
... is available for inquiries.
 
... offers satisfactory solutions.
 
... response times are reasonable.
 
... ensures straightforward transactions (e.g. returns).
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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