Sample survey "Medical Practice & Alternative Medicine"

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Quality
 
name / company ...
... offers a professional service.
 
... is impressive in terms of competence, expertise and experience.
 
... provides a wide range of services.
 
... provides patient-centred care and treatment.
 
I am happy with the outcome of my treatment.
 
The services provided have resulted in long-term positive outcomes.
 
I am on the whole happy with name / company.
 
I would use the services of name / company again.
 
Examination
 
name / company ...
... is reliable, reputable and friendly.
 
… responds with empathy to all patient explanations, questions and worries.
 
... understands the patient's concerns and expectations.
 
... conducts examinations thoroughly.
 
... attends to matters with the utmost diligence.
 
... undertakes a comprehensive analysis of all health complaints and symptoms.
 
… makes plausible diagnoses.
 
… protects the patient's privacy.
 
... inspires confidence to speak about sensitive details.
 
Consulting
 
name / company ...
... provides helpful information and action recommendations .
 
... is open, goal-oriented and clear in terms of communication.
 
... can clearly explain complex information.
 
... explains test results and treatment options in detail.
 
... strives to be as objective as possible with regard to options and & risks.
 
... takes interrelating factors into account.
 
... oral statements are supported by verifiable information sources.
 
… provides transparent recommendations and measures.
 
… includes the patient in any important decision-making.
 
... refers patients to specialists where necessary.
 
Treatment
 
name / company ...
... plans a plausible course of action.
 
… devotes enough of their time to me.
 
... applies appropriate methods.
 
... performs services in a dedicated and goal-oriented fashion.
 
... is reliable in keeping to pre-arranged consultations and appointments.
 
... provides services above and beyond to what is expected.
 
… recommends treatment and medication appropriate to the patient's needs.
 
... provides personalized service.
 
... regularly checks patient progress.
 
Practice
 
The practice is well organised.
 
The practice rooms are appealing and suitably designed.
 
All rooms and devices are clean and tidy.
 
Equipment in the practice is modern.
 
The waiting area is large and offers sufficient space for all patients.
 
The practice is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Practice and the entrance are barrier-free.
 
Service
 
Consultation times are convenient.
 
Holiday and locum hours are communicated in good time.
 
Scheduling an appointment is straightforward.
 
Waiting time for free appointments is reasonable.
 
Waiting time in the practice is reasonable.
 
Practice staff are friendly and contribute to a positive atmosphere.
 
Consultations and enquiries are readily available.
 
Help is provided out of hours.
 
What do you think of the cost to benefit ratio?
 
Would you recommend name / company?
Your personal experience
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