Home Identity

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Your experience & review for: Home Identity
Quality
 
Home Identity ...
... offers professional solutions.
 
... provides custom-tailored solutions.
 
... gets optimal results from what is available.
 
... finds creative solutions.
 
Overall, I am happy with the results.
 
The results fulfil all requirements.
 
The services provided have brought long-term satisfaction.
 
I would use the services of Home Identity again.
 
Value
 
Home Identity ...
... reliably fulfils what has been agreed upon in consultations.
 
... meets agreed-upon deadlines.
 
... works within the agreed-upon budget.
 
... enables me to cut costs without compromising performance.
 
... recognises, deals with, and informs me of potential problems.
 
... is motivated and goal-oriented.
 
... provides personalised support.
 
... protects customer interests from third parties.
 
... provides services above and beyond what is expected.
 
Services
 
Home Identity ...
... offers a comprehensive and up-to-date service.
 
... is competent and experienced.
 
... takes all relevant conditions (e.g. legal requirements) into account.
 
... develops appropriate solutions.
 
... is reliable, reputable and friendly.
 
... acts appreciative and attentive.
 
... ensures that project discussions remain confidential.
 
... operates independently (e.g. with regard to suppliers).
 
... provides clear documentation.
 
Implementation
 
Home Identity ...
... fulfils services within the expected time period.
 
... uses time and materials effectively.
 
... realises services in a structured and efficient manner.
 
... attends to requests with the utmost diligence.
 
... outlines individual actions adequately.
 
... monitors project progress reliably.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and enquiries.
 
... is flexible with regards to potential changes.
 
Consulting
 
Home Identity ...
... understands the client's requests and expectations.
 
... assesses all client requirements and clarifies any contradictions.
 
... responds to individual requests and needs.
 
... analyses the starting situation and possible actions.
 
... evaluates the course of development realistically (e.g. chances & risks).
 
... provides helpful information and recommended action.
 
... provides time for consideration and freedom to choose between alternative options.
 
... is clear in terms of communication.
 
Customer service
 
Home Identity ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
The equipment used is suitable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend Home Identity?
Your personal experience
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