Survey: Erftkreis Marketing

Offer

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The services provided matched the description.

Product quality fulfils all expectations.

Prices are reasonable.

An ample range of options is provided.

Availability is guaranteed during the purchase.

Customer requests are accommodated.

Interesting additional services are offered.

I am on the whole happy with the service.

I would use the services of Kremer again.

Information

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Product explanations are available.

The product is presented transparently online.

All conditions are presented transparently (costs, handling,...)

Sufficient additional information is available.

Reviews and recommendations made by other customers were helpful.

Personal assistance is available (per email, telephone,...)

Website

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The website, navigation and search function are clear.

Important information is easy to find and understand.

The website design is professional.

Embedded social media elements (e.g. videos) are helpful.

Important functions are also available on smartphones.

Website loading times are acceptable.

Customer service

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Kremer ...

... is reachable during normal business hours.

... responds to questions in reasonable time.

... offers qualified answers and solutions.

... is flexible to possible changes.

... offers straightforward transaction handling and options for cancellation or refunds.

... communicates friendly and attentively.

... monitors customer satisfaction.

... offers support after purchase.

Would you recommend Kremer?

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Your personal experience

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Kremer