BETA Wellness HandelsgmbH

False promises that are not kept. You have to call and ask forever.
We were promised the sauna for a certain period of time, which is why we bought from Beta. Unfortunately, the deadline was not met and we were repeatedly put off. They couldn't even give us an exact delivery date. The main thing was that we had already paid for half of the sauna and they were able to conclude a deal with us, after that we as customers didn't matter.
I would expect a reputable company to get back to us independently.
If we had known, we would have bought somewhere else.
We are very disappointed and don't feel like customers, but like supplicants who have to beg to finally get an appointment (even noted in the purchase contract).

I bought a steam shower from Beta Wellness 3 years ago, the steam generator has already had to be replaced twice and I've been waiting a year for the 3rd steam generator, which means I haven't been able to use the steam function for a year!
My inquiries remain unanswered or I am put off from one month to the next!
I have never experienced anything like this anywhere else !!!
I therefore advise you to buy your steam sauna from another company !!!

Very friendly and helpful staff! Thank you

I ordered a sauna house for over €60,000 at the beginning of May and paid 50% down immediately according to Beta's terms and conditions. The delivery time was given as 6-8 weeks by the seller. As of today 17.09. still no delivery and no information on the delivery date. E-mails are not answered in writing, only by telephone. I have been put off for several weeks by an annoyed lady who tells me to be patient. I have paid over €30,000 and have a right to be reliably informed about the whereabouts of my goods. I have now activated consumer protection & can only advise everyone not to buy from this company. I am very annoyed even before delivery and hope for a solution soon.

Dear Beta Team, I am an extremely satisfied wellness customer and have also recommended you to others. Kind regards, Bernhard

We went to the BETA branch in Vösendorf with a question about a defective part of our whirlpool. We received a friendly welcome and professional advice from Mr. Andreas Greibich. We can recommend this employee with a clear conscience.

Perfect delivery and very satisfied for a year now. Hence the rating only now, as I always wait for the operation and only then judge. Thank you very much.

We are extremely satisfied with our SwimSpa and the entire process via Beta Wellness. From the very first contact, the advice and friendliness was very professional and pleasant. The precise planning and implementation of the installation was also carried out quickly at Diapo and completely adapted to our needs. When the spa was delivered, we also had a very friendly technician who took a lot of time to set everything up in detail and explain everything to us in peace and quiet. Great team, very nice staff and a really great product. We already love our swim spa and would like to thank BETA Wellness for the very pleasant service. Special thanks to Matthias & André! Your Gela Allmann & Andi Wittmann with Felix and Lilly

Whirlpool was ordered in October 2023! To date (17.05.2024) no delivery has taken place. There is no response to calls and no response to emails. My good nature had come to an end. Lawyer was called in! Is really a joke!!!!!!

Advice and installation by Mr. Sascha Strohmeier were perfect. Very friendly and competent.

Delivery and installation were very well organized. I bought the Infinity170 in Wels! The fitter was Mr. MOMO
How do I get the voucher that the fitter left? 30€
Would need filter balls, thank you, customer number 210209

Super briefing from technician Andre

Very good organization of the SwimSpaMirna set-up by FR.VERENA HUBER. best training by HR.THOMAS EDER.

Together!

My wife and I wanted to buy a sauna from an Austrian company. After the purchase and the 50% down payment, a Slovenian company contacted us and gave us a very inflexible installation date. After the late installation date given, 2 fitters arrived at 1/2 noon and started the installation. We were told to pay the remaining 50% beforehand. At 17:30 the fitters informed us that they had taken the wrong glass with them. After inquiring, we were informed the next day that the glass would be installed the following week. This week we were called to say that they would deliver the glass next week. If you want to buy carefree, this is not the right place.

How fairy tales come true.
Do you dream about your own swimspa? Are you afraid of the worries associated with it?
Visit the Beta Wellness showroom in Vösendorf. Mr. Dominik Hübner explains everything very patiently and finally tells you a fairy tale that if you decide for Beta swimspa, it will be installed and in operation in two days after delivery ... hm, who believes that ?
We ordered anyway. Nine days after the down payment Harald (Mr. Kanzler) arrived with his team from HK Poolbau. In one day the swimspa was completely dug into the ground, filled in and filled with water. The next day Thomas (Mr. Eder) from Beta Wellness arrived. The pool was switched on, everything was carefully explained and shown and put into operation ...
Since then I believe in fairy tales again .
Hats off and a big thank you to everyone involved

Martin , Bratislava

Installation well timed and carried out on time. Friendly, competent installation staff (Denis KANURIC).

Many thanks to Mr. Franz Kuttenberger for the great advice on our purchase of a Fully 585.
The transaction went very smoothly. Our swim-up pool was delivered on time.
BETA fitter Andre' managed the not-so-easy installation of the pool perfectly.
The commissioning by Andre' was extremely competent. His instructions were very clear and provided good tips and advice on how to operate the pool.
Many thanks again to Mr. Kuttenberger and especially to Andre'.
We can only recommend BETA to everyone.

After much deliberation, we decided on a whirlpool. The great sales pitch and the price/performance ratio were also decisive factors in our decision to go with Beta Wellness.