Sample survey "Production"
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Quality
details
Product quality
fulfills all expectations.
A
professional
service is offered.
name / company brings
competency
and
expertise
.
The order is implemented
reliably
.
All
requirements
are properly fulfilled.
I am on the
whole
happy with name / company.
I would use the services of name / company
again
.
Service on offer
details
There are sufficient
selection options
and
possibilities
to make decisions.
A
comprehensive
and
up to date
service is offered.
Prices are
reasonable
.
Attractive
savings options
are available.
Costs remain within the
agreed-upon price range
.
Customers are
not pushed
into purchasing unnecessary extras.
Interesting
additional services
are offered.
Information
details
Sufficient
information
is available.
Questions are answered
in-depth
.
The information provided is
transparent
.
Potential delays are communicated in
good time
.
Regular information is provided about the
status of the order
.
Potential
problems
are recognized, avoided and communicated.
The website design is
professional
.
The
terms and conditions
are clear.
Processing
details
Placing orders
is simple and transparent.
Services are fulfilled within the
expected time
period.
A
trustable
order procedure is provided.
The order is handled with the
utmost care
.
Agreed-upon production
deadlines
are met.
Reaction to possible changes is
flexible
.
The preferred
payment method
is available.
The
invoice
is correct and clear.
Delivery
details
The preferred
type of delivery
is offered.
Delivery costs
are reasonable.
Delivery times
are reasonable.
Agreed-upon
deadlines
are observed precisely.
Information regarding
current delivery status
is available.
Delivered goods were sufficiently
packaged
.
Relevant
framework conditions
are taken into account.
Customer service
details
Communcation is
friendly
and offers
attention to detail
.
Contact persons can be reached during
normal business hours
.
Personal
help
is offered in all circumstances.
Questions are responded to in a
reasonable
time.
Qualified
answers
and
support
are offered.
Concerns
and
expectations
are understood.
Requirements are
assessed
and any
contradictions
are clarified.
The
starting situation
and
possibilities
are comprehensively analysed.
What do you think of the price to performance ratio?
Would you recommend name / company?
Yes
No
Your personal experience
Please be aware that your feedback may be published on the ProvenExpert profile for
name / company
.
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Finish
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