Sample survey "Financial Services"
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Quality
details
name / company ...
... offers a
professional
service.
... enables set
goals
to be achieved.
... provides
custom-tailored
solutions.
... gets
optimal
results from a given situation.
... finds
creative
solutions.
Overall
, I am happy with the results.
The results fulfill all my
requirements
.
The services provided have resulted in
long-term
positive outcomes.
I would use the services of name / company
again
.
Value
details
name / company ...
... provides helpful
information
and
action recommendations
.
...ensures
better
performance for the same or lower expenditures.
... enables me to
cut costs
without compromising performance.
... facilitates the removal of
inappropriate
financial products.
... fulfills services within the
expected
time period.
... is
reliable
in keeping to pre-arranged appointments.
... ensures that project discussions remain
confidential
.
... provides personalized
support
and constructive
cooperation
.
... protects
customer interests
from third parties.
... provides services
above and beyond
what is expected.
Services
details
name / company ...
... offers a
comprehensive
service.
... offers
up-to-date
solutions.
... is
competent
and
experienced
.
... takes all
relevant conditions
(e.g. legal requirements, standards) into account.
... is
dedicated
and
focused
.
... is
reliable
,
reputable
and
friendly
.
... acts
appreciative
and
attentive
.
... encourages me not to postpone making important
decisions
.
... operates
independently
(e.g. with regard to suppliers).
... assists with
correspondence
to third parties.
... provides clear
documentation
.
Implementation
details
name / company ...
... assesses all client
requirements
and clarifies any
contradictions
.
... comprehensively analyzes the financial
starting situation
and
possible actions
.
... recognizes, deals with, and informs me of potential
problems
.
... provides
time for consideration
and
freedom to choose
between alternative options.
... ensures
efficient use
of available time and means.
... conducts consultations in a clear and
structured
manner.
... attends to requests with the utmost
diligence
.
... monitors
customer satisfaction
during the project.
... is available for
consultations
and
inquiries
.
... is
flexible
to possible changes.
Consulting
details
name / company ...
... understands the client's
concerns
and
expectations
.
... responds to individual
requests
and
needs
.
... raises awareness of
new perspectives
and
aspects
.
... evaluates the course of development
realistically
(e.g. chances & risks).
... oral statements are supported by verifiable
information sources
.
... is
open
and
clear
in terms of communication.
... provides
clear
and
verifiable
explanations.
... can clearly explain
complex information
.
...
bases
recommendations on helpful facts.
Customer service
details
name / company ...
...responds to queries
promptly
.
... remains approachable after the service has been
completed
.
... also offers appointments
outside
of normal business hours.
Business hours
are convenient.
Waiting times
for appointments are reasonable.
Business premises
are suitable.
Furnishings
are suitable.
The location is easily accessed via
public transport
.
There are sufficient
parking facilities
available.
Business premises and the entrance are
barrier-free
.
What do you think of the price to performance ratio?
Would you recommend name / company?
Yes
No
Your personal experience
Please be aware that your feedback may be published on the ProvenExpert profile for
name / company
.
The review contains invalid characters.
Finish
Thank you. Your feedback helps...
... companies optimize their service
Your reviews help make products and services better.
... customers make better product and service selections
Customer reviews help you and others navigate the world of products and services and make more confident purchase decisions.
... boost customer satisfaction
Your review helps identify possible problems and better implement the wishes of customers.
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