Sample survey "IT-Services"

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Quality
 
name / company ...
... offers professional solutions.
 
... provides custom-tailored solutions.
 
... gets optimal results from a given situation.
 
... finds creative solutions.
 
Overall, I am happy with the results.
 
The results fulfill all my requirements.
 
The services provided have resulted in long-term positive outcomes.
 
I would use the services of name / company again.
 
Value
 
name / company ...
... reliably fulfills what has been agreed upon in consultations.
 
... meets agreed-upon deadlines.
 
... works within the agreed-upon budget.
 
... enables me to cut costs without compromising performance.
 
... recognizes, deals with, and informs me of potential problems.
 
... is motivated and goal-oriented.
 
... provides personalized support.
 
... provides services above and beyond what is expected.
 
Services
 
name / company ...
... offers a comprehensive and up-to-date service.
 
... is competent and experienced.
 
... takes all relevant conditions (e.g. industry standards) into account.
 
... develops appropriate solutions.
 
... provides clear documentation.
 
... is reliable, reputable and friendly.
 
... acts appreciative and attentive.
 
... ensures that project discussions remain confidential.
 
Implementation
 
name / company ...
... fulfills services within the expected time period.
 
... uses time and materials effectively.
 
... realizes services in a structured and efficient manner.
 
... attends to requests with the utmost diligence.
 
... outlines individual actions adequately.
 
... monitors project progress regularly and reliably.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and inquiries.
 
... is flexible to possible changes.
 
Consulting
 
name / company ...
... understands the client's concerns and expectations.
 
... assesses all client requirements and clarifies any contradictions.
 
... responds to individual requests and needs.
 
... comprehensively analyzes the starting situation and possible actions.
 
... evaluates the course of development objectively (e.g. chances and risks).
 
... provides helpful information and recommendations.
 
... provides time for consideration and freedom to choose between alternative options.
 
... is clear in terms of communication.
 
Customer service
 
name / company ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
Furnishings are suitable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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