Sample survey "Care Facilities"

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Quality
 
name / company ...
... is competent and experienced.
 
... provides a wide range of services.
 
is reliable and sincere.
 
... leaves an overall impression of cleanliness and complies with hygiene standards.
 
... creates the impression of being well organized.
 
... provides services above and beyond what is expected.
 
The mood and atmosphere are pleasant and positive.
 
I am on the whole happy with the services provided.
 
Care
 
name / company ...
... provides a comprehensive and personalized service.
 
... proactively includes the clients in activities.
 
... provides a set personal contact person.
 
... inspires confidence to speak about sensitive details.
 
... exercises utmost diligence in its supervision.
 
... devotes enough time to clients.
 
Is reliable in keeping to commitments, consultations and appointments.
 
Staff is friendly, patient and courteous.
 
Maintenance
 
name / company ...
... comprehensively analyzes the starting situation and care options.
 
... provides detailed information regarding reports, options and risks.
 
... offers care according to modern, accepted methods.
 
... offers adequate and continuous healthcare.
 
… recommends options and medication appropriate to the patient's needs.
 
Needs, questions and fears are met with empathy.
 
Concerns are taken seriously and problems are solved as they arise.
 
Service
 
name / company ...
... offers a rich and variable selection of food and drinks.
 
... offers meals that are fresh and of high quality.
 
... offers healthy, high quality drinks.
 
... offers a wide range of activities.
 
... additional requests are accommodated if possible.
 
Daily routines can be freely adjusted.
 
Special offers are available (e.g. entertainment, education, religious services).
 
Atmosphere
 
Privacy and personal space are always guaranteed.
 
Broad security measures are implemented at all times.
 
The facility location is quiet and pleasant.
 
Equipment and furnishings are modern.
 
The premises are comfortable and attractive.
 
Living quarters can be customized.
 
The building is easily accessed via public transport.
 
There are sufficient parking facilities available near the facility.
 
Consulting
 
name / company ...
... assesses all client requirements and clarifies any contradictions.
 
... is clear in terms of communication.
 
... acts appreciative and attentive.
 
... provides helpful advice and useful action recommendations.
 
... all conditions are presented in a transparent manner (e.g. costs, services).
 
... provides solutions that are customized to individual needs.
 
Files are accurate and well-documented.
 
What do you think of the price to performance ratio?
 
Would you recommend name / company?
Your personal experience
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