The aim of the trip was clearly defined, hotel with direct access to the sea, as we are NOT pool goers.
At the Sri Lankan resort: NO direct sea access, access to the sea after approx. 150m. Hardly possible to swim as the beach is too steep and the current too strong. According to local residents, the situation has existed for at least a year.
Result: Located near the pool and booked excursions for a total of approx. 800€ to be able to swim in the sea.
Reaction of the travel agency on return: not our fault, information always comes from the tour operator.
Wrong, as offer with detailed description "direct beach location" was offered by "Reiseträume".
Despite repeated requests, no goodwill from the travel agency, no concessions whatsoever!
Customer loyalty and customer care look different!
After the recession was published, the managing director contacted us himself.
Even though the vacation experience remains clouded, we were able to discuss the circumstances again in a personal conversation. The already completed "reparation" is a sign of good will, albeit somewhat delayed.
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