Faktor X GmbH

Consulting, sales and services

Faktor X GmbH
CUSTOMERS' CHOICE 2024
4.80 out of 5
Excellent
159 Reviews
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Contact information
Faktor X has been a sales partner for Xerox since 1998 and is number one in the Berlin/Brandenburg area. The company was founded in October 1998 and was first certified as a Premier Partner by Xerox Germany in 2000. As a Xerox Premier Partner,...
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Contact information

Faktor X GmbH
Am Borsigturm 44
13507 Berlin
Germany
Directions

Contact person
Markus Nagorsen

Opening hours

Websites

Social Media

99% Recommended
5 stars 136
2 stars 0
1 star 0
Quality
Value
Services
Implementation
Consulting
Customer service
Excellent (4.78)
Cost-performance ratio
Excellent (4.64)
Top competencies

Customer loyalty

5.00 out of 5
14 Reviews

Professionalism

5.00 out of 5
13 Reviews

Customer satisfaction

5.00 out of 5
12 Reviews

146 Reviews on ProvenExpert.com

4.91 out of 5
Excellent
4.20 out of 5
Good
Recommendation
Our experiences with Mr. Leu as a consultant are very pleasant.
We are not quite as satisfied with the customer service.
Or rather with the ordering of defective parts.
There should be an express delivery for this, because it should not happen that the printer cannot be used in a company for 5 days because a part takes so long to be delivered.
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Customer review & rating for:
Kundenorientierung in der Beratung
11/14/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for your feedback and constructive criticism, Ms. Preuße. We are constantly striving to make the processes as smooth as possible for our customers. We took your case as an opportunity to talk to our supplier Xerox to discuss how this can be avoided.
5.00 out of 5
Excellent
Recommendation
We are very satisfied with the support provided by Mr. Leu.
I already know Mr. Leu from another company.
I introduced FaktorX to our company because of his reliability and competence.
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Customer review & rating for:
Kundenorientierung in der Beratung
11/13/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
5.00 out of 5
Excellent
Recommendation
Fast, targeted advice and implementation. Super service!
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Customer review & rating for:
Kundenorientierung im First Level Support
11/13/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
5.00 out of 5
Excellent
Recommendation
I am always impressed by the cooperation. All employees show great commitment and master even the most demanding challenges. Together with the manufacturer, the requirements were not only met, but exceeded. A truly outstanding team!
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Customer review & rating for:
Kundenorientierung in der Beratung
10/15/2024Mike B.
Faktor X GmbH Comment from Faktor X GmbH:
We are very pleased when our commitment leads to such results.
4.20 out of 5
Good
Recommendation
Thank you very much for your advice on site.
Even if we decided otherwise, we would still contact you again in the future.
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Customer review & rating for:
Kundenorientierung in der Beratung
09/30/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the feedback.
5.00 out of 5
Excellent
Recommendation
Very reliable, fast, excellent service,
Ralf Heinicke MC
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Customer review & rating for:
Kundenorientierung im First Level Support
09/26/2024Ralf H.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
4.20 out of 5
Good
Recommendation
We have been working very well with Faktor X for several years now. Mr. Großer in particular is a real asset with his expertise and competence.
The team from Martens &Prahl GmbH Berlin
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Customer review & rating for:
Kundenorientierung in der Beratung
08/13/2024Martens u. Prahl GmbH B.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback.
5.00 out of 5
Excellent
Recommendation
Kundenservice top!!!!!
Customer review & rating for:
Kundenorientierung im First Level Support
07/29/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Danke für das Lob
5.00 out of 5
Excellent
Recommendation
I am totally satisfied with the service provided by Mr. Grosser. Everything is running smoothly. The hardware and support are excellent. We will possibly purchase another device for our location in Munich.
Thank you very much :-)
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Customer review & rating for:
Kundenorientierung in der Beratung
07/26/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great praise. We'll pass it on to Stefan.
4.40 out of 5
Good
Recommendation
Faktor X convinced us all along the line: new customer acquisition, requirements analysis and customer service - we are satisfied.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/19/2024Jan-Christian Hübsch, unisono e.
Faktor X GmbH Comment from Faktor X GmbH:
Thanks for the great feedback. We'll get the 0.6 in the next few months ;-)
5.00 out of 5
Excellent
Recommendation
Very good customer service and support.
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Customer review & rating for:
Kundenorientierung in der Beratung
07/19/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise.
5.00 out of 5
Excellent
Recommendation
Electronic devices have a keen sense for being faulty at precisely the moment when things get busy at work and a breakdown really messes up the schedule. That's when it's important to have a professional contact person, weigh up alternative options together and find constructive solutions quickly. We have such a professional contact partner in FaktorX! We can rely on the best support at times like this and always feel well advised, even when it comes to calmer decisions. Many thanks for that!
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Customer review & rating for:
Kundenorientierung in der Beratung
07/11/2024Holzer Kobler Architekturen Berlin G.
Faktor X GmbH Comment from Faktor X GmbH:
We are always very pleased when what we try to implement is also perceived in the market in this way. Thank you for the great feedback.
4.40 out of 5
Good
Recommendation
Even the non-system connection to the DocuWare system worked very easily and conscientiously with the technician.
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Customer review & rating for:
Kundenorientierung in der Beratung
06/17/2024Anonymously
5.00 out of 5
Excellent
Recommendation
Advice and then the actual applications
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Customer review & rating for:
Kundenorientierung in der Beratung
06/07/2024Julian b.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the very good feedback
5.00 out of 5
Excellent
Recommendation
We feel very well looked after by Mr. Großer, our contact at faktorx. The advice/help is quick and competent. The printer fulfills all tasks/requirements.
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Customer review & rating for:
Kundenorientierung in der Beratung
04/22/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We will of course pass on the praise to Mr. Großer.
5.00 out of 5
Excellent
Recommendation
The relocation of our appliance was carried out to our complete satisfaction, despite the difficult structural conditions.
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Customer review & rating for:
Kundenorientierung im First Level Support
04/19/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
We are pleased to hear that.
4.93 out of 5
Excellent
Recommendation
Pragmatic and customer-oriented solutions in what were difficult times for us at the time!
We are delighted with the very trusting cooperation so far and look forward to everything that is sure to come!
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Customer review & rating for:
Kundenorientierung in der Beratung
04/08/2024Akademie für Kirche und D.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback and we are also excited to see what the future holds.
5.00 out of 5
Excellent
Recommendation
We received very good advice on a task involving the conversion of digital documents. Fast response time from Faktor X
The software is easy to use and the implementation was adapted precisely to our application. Software IPA Server super stable, no crashes etc.
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Customer review & rating for:
Kundenorientierung in der Beratung
03/20/2024Wilhelm Lingsch G.
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great feedback. We are delighted to be able to provide stable support for this sensitive process.
5.00 out of 5
Excellent
Recommendation
Ladies and Gentlemen,

We are more than satisfied with your device and, in particular, we have a competent contact person in Mr. Leu who takes care of our concerns immediately.

Yours sincerely

Krombholz
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Customer review & rating for:
Kundenorientierung im First Level Support
01/29/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the great review, which we are happy to pass on to Mr. Leu.
5.00 out of 5
Excellent
Recommendation
We would like to thank Mr. Leu for his dedicated efforts to get the best out of the appliances. We were presented with options and suggestions for new appliances, which were always in our interest. You feel that you are in good hands with the support, without the typical sales pitch feeling.
If we had any questions or problems, we could always turn to him and received a quick and competent answer.

We would like to thank Mr. Leu as our contact person for his commitment and hope that he will remain with us for a long time to come.
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Customer review & rating for:
Kundenorientierung in der Beratung
01/23/2024Anonymously
Faktor X GmbH Comment from Faktor X GmbH:
Thank you for the praise, which we are happy to pass on to Mr. Leu.
13 Reviews from
1 other source
3.50 out of 5
Good
3.50 out of 5
Good
13 reviews on Google
 
11/14/2024
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All reviews and experiences about Faktor X GmbH are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 01/21/2020  |  Last update: 11/19/2024   |  Report profile

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