My Care Friend

24 hours care, 24 hours care, polish caregivers, care at home

My Care Friend
4.66 out of 5
Excellent
99 Reviews
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My Care Friend was created so that no one has to give up their independence and dignity in the autumn of life. Over the past 10 years, we have specialized in providing affordable senior care solutions for both residential and business clients.


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My Care Friend
Wawrzyniaka 2
53-022 Wrocław
Poland
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Contact person
MyCareFriend

Opening hours

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98% Recommended
5 stars 74
4 stars 22
1 star 1
Quality
Care
Maintenance
Service
Atmosphere
Consulting
Excellent (4.71)
Cost-performance ratio
Excellent (4.58)
Top competencies

Contact person

4.93 out of 5
15 Reviews

Time in care

4.87 out of 5
15 Reviews

Reliability

5.00 out of 5
14 Reviews

99 Reviews on ProvenExpert.com

4.66 out of 5
Excellent
4.80 out of 5
Excellent
Recommendation
Fast and friendly communication on the phone.
Caregiver has the promised good knowledge of German.
Highest level of satisfaction so far.
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Customer review & rating for:
My Care Friend
22/10/2024Hans Herr S.
My Care Friend Comment from My Care Friend:
Dear Mr. Schmidt,

Thank you very much for your positive review. We are very pleased to hear that you are satisfied with our service.
Your feedback motivates us to continue to do our best to offer you and our customers first-class support.

Yours sincerely
Your My Care Friend Team
5.00 out of 5
Excellent
Recommendation
Prompt, very friendly, very reliable help from very competent nursing staff from MY CARE FRIEND
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Customer review & rating for:
My Care Friend
15/09/2024Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive review! We are pleased that you are satisfied with our service. We are always happy to help you!
4.97 out of 5
Excellent
Recommendation
I have been a customer of My Care Friend for several months now, as I was looking for a home caregiver for my sick mother. I couldn't be happier with their service. From the beginning, the team was professional, attentive and dedicated to finding the perfect caregiver for our needs.

We are especially grateful that My Care Friend provided us with Monika, who is simply perfect for my mother. Monika is highly skilled, compassionate and understands my mother's specific needs.

Whenever we had concerns or needed assistance, the My Care Friend team always responded quickly and offered support. Their 24-hour care service has given us peace of mind that my mother is in good hands at all times.

I would recommend My Care Friend to anyone who needs reliable and caring support for their loved ones.
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Customer review & rating for:
My Care Friend
09/07/2024Käthe S.
My Care Friend Comment from My Care Friend:
Dear Ms. Steube,

Thank you very much for your wonderful review! We are very pleased to hear that you are satisfied with our service and that Monika is very well suited to looking after your mother.

Your kind words about the professionalism and attentiveness of our team mean a lot to us. We strive to provide the best possible care and support to our clients and it is incredibly rewarding to know that we have met your expectations.

If you ever have any further needs or concerns, please do not hesitate to contact us. We are always here to help you.

Best regards,
My Care Friend Team
5.00 out of 5
Excellent
Recommendation
We are very satisfied with the service and support; we would recommend them again and again - absolutely the best recommendation!!!
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Customer review & rating for:
My Care Friend
28/06/2024Wolfgang N.
My Care Friend Comment from My Care Friend:
Dear Mr. Nolden,

Thank you very much for your fantastic review! We are very pleased that you are satisfied with our service and support. Your recommendation means a lot to us and we are always here for you.

Best regards,
My Care Friend Team
4.20 out of 5
Good
Recommendation
The initial contact and subsequent support from My Carefriend was pleasant, competent and absolutely reliable. However, when selecting applicants, I would like to see the claimed skills and experience of the caregivers questioned and checked. This applies to all areas. If a care contract is concluded, I consider it necessary and also relevant that there is a curriculum vitae of the person to be cared for. This should be made available to the supervisor in advance. In my opinion, this makes it easier to work together later and to create the necessary empathy and closeness.
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Customer review & rating for:
My Care Friend
22/05/2024Anonymously
My Care Friend Comment from My Care Friend:
Dear customer,
Thank you for your feedback and the positive response to the contact and support provided by My Carefriend. We are very pleased that you found our services to be pleasant, competent and reliable.
We take your comment about checking the skills and experience of the caregivers very seriously. We are continually working to improve our processes and ensure that all stated qualifications and experience are thoroughly checked.
Your suggestion to provide a CV of the person being cared for is very valuable. We understand that this can promote mutual understanding and empathy. We will discuss this idea internally and look into how we can integrate this into our processes.
Thank you again for your constructive suggestions and your trust in My Carefriend.
Yours sincerely,
Your My Care friend Team
4.00 out of 5
Good
Recommendation
Reputable company, smooth process, reliable.
Show original
Customer review & rating for:
My Care Friend
17/05/2024Wolfgang Dr. B.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are proud to be able to offer you a smooth and reliable service. Your satisfaction is very important to us.
5.00 out of 5
Excellent
Recommendation
As a client of My Care Friend, I am really satisfied with the care Małgorzata provides to my father. She is warm, professional and very dedicated, which has made a big difference in his life. She knows her job but is also very friendly and makes sure he is comfortable and well looked after. It's wonderful to see how much my father enjoys her company. We really appreciate Małgorzata's hard work and are grateful to My Care Friend for matching us with such a great caregiver.
Show original
Customer review & rating for:
My Care Friend
15/05/2024HS 1.
My Care Friend Comment from My Care Friend:
Thank you very much for your positive feedback! We are very pleased that Małgorzata is doing such a wonderful job and taking excellent care of your father. She will certainly be delighted with your recognition. We very much appreciate the trust placed in My Care Friend
5.00 out of 5
Excellent
Recommendation
We are very satisfied with your agency and with our 'Elli' in every respect. She is a friendly and helpful pearl.
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Customer review & rating for:
My Care Friend
23/02/2024Anonymously
My Care Friend Comment from My Care Friend:
We are extremely pleased to hear that you are so satisfied with our agency and with 'Elli' in particular. We very much appreciate your words and will of course pass on your praise to 'Elli'. It is our goal that our customers feel well looked after and understood. Thank you very much for your trust and your positive feedback.
Best regards,
My Care Friend Team
5.00 out of 5
Excellent
Recommendation
Anna is a calm, balanced, caring and empathetic woman; she is a pearl!
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Customer review & rating for:
My Care Friend
13/12/2023Henning W.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback about Anna! We are delighted to hear that she exceeded your expectations. We are proud of our team and their commitment to improving the daily lives of our seniors. Your praise is a valuable recognition for us all.
Best regards,
My Care Friend Team
5.00 out of 5
Excellent
Recommendation
Everything works as promised! The profiles of the caregivers are right, the service is always available, friendly and solves any problems immediately, communication is in German, the invoices are as agreed, me and my father are very satisfied and can only recommend My Care Friend.
Benedikt Olbricht
Show original
Customer review & rating for:
My Care Friend
03/12/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive review! We are pleased to hear that everything is working as promised and that you are happy with the profiles of our caregivers. Our team is always keen to provide a friendly and approachable service to resolve any issues immediately. It's great to know that you and your father are very happy with our communication, billing and overall service. Your recommendation means a lot to us. Thank you for your trust in My Care Friend!
5.00 out of 5
Excellent
Recommendation
Mrs. Ewa came from Poland to take care of my husband in the middle of September. She is great in nursing and cooking.
She is punctual, independent, reliable and responsible. My husband and I are very satisfied.
I can only recommend My Care Friend care. They are really well organized. Great carers,
top service to our complete satisfaction.
Panagiotis and Georgia
Show original
Customer review & rating for:
My Care Friend
30/11/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you very much for your feedback! We are pleased that Ms. Ewa met your expectations and cared for your loved one with care and competence. Customer satisfaction is our top priority and it is great to hear that you are completely satisfied with our organization, caregivers and service. We greatly appreciate your recommendation and will continue to provide you with excellent care. Thank you for choosing My Care Friend as your care agency.
5.00 out of 5
Excellent
Recommendation
The cooperation works smoothly! My Care Friend is reputable and reliable, and the staff are always friendly and caring. Therefore highly recommended without reservation!
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Customer review & rating for:
My Care Friend
29/11/2023E.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are pleased to hear that the cooperation is running smoothly and that you find our agency to be serious and reliable. Our friendly and caring team is committed to meeting the needs of our clients. We are grateful for your unreserved recommendation and will be happy to assist you at any time. Thank you for choosing My Care Friend!
5.00 out of 5
Excellent
Recommendation
My Care Friend is the second agency we have used to provide care for my mother. The contact with the agency is excellent. The team is always available, emails are answered immediately and you can get in touch by phone at any time. With our previous agency, it wasn't possible to get anyone on the phone. Everything was only possible by email.
Our caregiver is an angel and my mother is very happy. The agency keeps to all agreements. The price is okay, travel costs are included. Our previous agency was definitely more expensive. I am very satisfied and hope that we will be as lucky with the next caregiver. Many thanks to My Care Friend
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Customer review & rating for:
My Care Friend
28/11/2023Corinna S.
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are very pleased that you are satisfied with our service. Our team does everything to ensure excellent contact and smooth communication. We are particularly pleased to hear that your mother is happy with her caregiver. We pride ourselves on sticking to all agreements and providing you with value for money. We appreciate your trust in My Care Friend and hope you have a positive experience with your next caregiver. Thank you for your review!
2.00 out of 5
Fair
Beware of this provider, caregivers are totally overwhelmed, are actually only unskilled domestic help, have good German skills required and we got a lady working with telephone translation, which is unserious and expensive paid.never again with this agency what I can only advise everyone.
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Customer review & rating for:
My Care Friend
24/10/2023Ebbe 1.
My Care Friend Comment from My Care Friend:
Thank you for sharing your feedback with us. We apologize for any inconvenience and regret that your experience did not meet your expectations. Our goal is to provide quality service and support to all of our customers. Your concerns are important to us and we will review them thoroughly to make any necessary improvements. We are committed to finding a solution and would like to discuss this with you directly. Please reach out to our customer service team so we can address your concerns and work together to find a solution. We value your feedback and will use it to improve our services in the future.
5.00 out of 5
Excellent
Recommendation
The customer service at My Care Friend is simply outstanding. From the very beginning, the team was incredibly helpful and responsive, whether it was over the phone or via email. I always felt very well looked after and my questions were answered promptly.

I was particularly impressed with the efficiency of communication. Every contact with the team was smooth and straightforward, and I always felt like a valued customer.

Overall, I highly recommend My Care Friend for their exceptional customer service. They truly go above and beyond to meet the needs of their customers. Thank you so much for your outstanding support.
Show original
Customer review & rating for:
My Care Friend
28/06/2023S.
My Care Friend Comment from My Care Friend:
Thank you for your positive review and your confidence in our customer service at My Care Friend. We are very pleased that you are satisfied with our support.

It is our goal to always provide the best possible service to our customers. We place a high priority on quick and efficient communication to promptly address your questions and concerns. We are pleased to hear that you appreciate our helpfulness and responsiveness.

We always strive to meet the needs of our customers and provide you with first-class service. Your positive feedback is a confirmation of our efforts.

Thank you for your trust and recommendation. We are happy to serve you and continue to provide you with our exceptional customer service.
5.00 out of 5
Excellent
Recommendation
I came here by chance. But already during the conversations with the representatives there is an amazing atmosphere. And the mother praises the caregiver so much that it is shocking! Bravo! Great job, you are really well organized. It's nice to work with you and I know that I can always count on a call to support and not be left alone with my problem.
Show original
Customer review & rating for:
My Care Friend
27/06/2023Anonymously
4.00 out of 5
Good
Recommendation
The office is very helpful and responds to questions in a very short time and helps immediately when caregivers need to be replaced. Unfortunately, to start with My Care Friend, we had two caregivers that did not work and had to be replaced quickly. The third attempt worked. Therefore, only 3 out of 5 stars for quality. So if another caregiver with comparable quality to the current one is sent to us, we will continue with My Care Friend. I will then continue to share my experience here.
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Customer review & rating for:
My Care Friend
14/06/2023M.
My Care Friend Comment from My Care Friend:
Thank you for your feedback and experience with My Care Friend. We appreciate your honest review and would like to address your concerns.

We apologize for the initial inconvenience you experienced with the first two caregivers. Our goal is always to provide the highest quality of care, and we understand the importance of having reliable and appropriate caregivers for your needs. We are pleased to hear that the third caregiver met your expectations and the situation has improved.

At My Care Friend, we continually strive to learn and improve based on the feedback we receive. Your comments regarding the exchange process have been noted and we will take steps to minimize such incidents in the future.

Your satisfaction is our top priority, and we strive to provide the best care possible.

If you have any further concerns or questions, please do not hesitate to contact us directly. We appreciate your continued support and look forward to continuing to serve you with excellence.
5.00 out of 5
Excellent
Recommendation
My mother has been cared for by MyCareFriend caregivers for over a year and I have to say it was one of the best decisions ever. My mother is able to live in her familiar surroundings, receives the best care and attention, and feels comfortable despite all her ailments. I can only recommend this type of care and MyCareFriend. Thank you very much for everything.
Show original
Customer review & rating for:
My Care Friend
23/05/2023Anonymously
My Care Friend Comment from My Care Friend:
Thank you for your positive feedback! We are pleased to hear that the care your mother received from MyCareFriend caregivers was one of the best decisions you made. It is important to us that our clients feel comfortable and well cared for in their familiar surroundings. Your satisfaction encourages us in our work and we will continue to do our best to provide quality care. We are grateful for the trust you have placed in us and are always available should you have any further questions or concerns. Your positive experience is an incentive for us to continuously improve our service. Thank you for your recommendation and positive feedback. We are glad that we can help your mother.
4.00 out of 5
Good
Recommendation
Friendly staff, quick responses to emails I appreciate very much. I find it a bit unfortunate that only one caregiver is presented with a profile and you have to say yes or no without the possibility of comparison. At the moment we finally have two very good caregivers.
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Customer review & rating for:
My Care Friend
15/05/2023Anonymously
5.00 out of 5
Excellent
Recommendation
Good, Better, My Care Friend! After we had already had a mixed experience with another agency, I never thought that a change in our case could turn the tide so much. So far 2 different caregivers have been with my parents, one of them is now there for the 2nd time. Both ladies as well as the customer service work to our complete satisfaction and leave hardly any room for improvement. Clear cost structure, very great caregivers, a top service! Thank you My Care Friends! You have not only significantly improved the quality of life of the "caregivers", also the relatives are significantly relieved, because one can rely on you all. Here's to a long cooperation!

Family W. from Frankfurt
Show original
Customer review & rating for:
My Care Friend
14/05/2023Familie W. aus F.
My Care Friend Comment from My Care Friend:
Thank you for the positive review and praise for our team! We are very pleased to hear that we were able to meet your expectations and contribute to the improvement of your loved one's quality of life. We will continue to strive to maintain our high standard of service. Here's to a long-term cooperation!
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All reviews and experiences about My Care Friend are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 25/05/2021  |  Last update: 12/12/2024   |  Report profile

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