Switzerland Travel Centre

Schweiz Reisen

Switzerland Travel Centre
2.458 Bewertungen i
von insgesamt
2.466 Bewertungen
veröffentlicht (99 %)
Kontaktdaten
Switzerland Travel Centre ist der offizielle und zugleich grösste Reiseveranstalter für Ferien in der Schweiz. Als Tochtergesellschaft von hotelleriesuisse, Schweiz Tourismus und der SBB sorgt STC zudem für einen einfachen Zugang zu über 2’000 Schweizer Hotels, zu Bahnprodukten wie dem Swiss Travel Pass und zu individuellen Rundreisen.

Kontaktdaten

Switzerland Travel Centre
Binzstrasse 38
8045 Zürich
Schweiz
Anfahrt

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Bewertung vom 16.03.2025  
5,00 von 5
Sehr Gut
Empfehlung
Qualität

1.951 Bewertungen auf ProvenExpert.com

5,00 von 5
Sehr Gut
Empfehlung
I think the price of the Swiss Travel Pass is a bit too steep for making it economical for the normal tourist. It would be great if it could be brought down. However the comfort of travelling without tickets is just amazing.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
16.03.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your feedback. We're glad to hear that you enjoyed the comfort of traveling without tickets. We appreciate your thoughts and hope you had a great time exploring Switzerland.

We would be happy to assist you on your next trip to Switzerland.

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Die Pünktlichkeit der Züge war beeindruckend
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
08.03.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hallo

Herzlichen Dank für deine 5-Sterne-Bewertung! Es freut uns sehr, dass dich die Pünktlichkeit der Züge beeindruckt hat. Wir hoffen, dass auch der Rest deiner Reise ebenso beeindruckend war und würden uns freuen, dich bei deiner nächsten Reise in die Schweiz wieder zu unterstützen.

Beste Grüsse
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
we as a senior citizen couple enjoyed entire travel . Only we had a bad experiance in LAUSANNE on 5th June'2024 that 1200 euros was pick pocketted which i kept in my small travel bag . i reported the theft matter in Lausanne police station near Rue du Bugnon, Lausanne, 1005, Switzerland. We struggled hard to manage the money to return to our residence in Netherlands. So far there was no reply from the police station about my complaint. consider my matter and reply.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
08.03.2025Jayagnana sekaran s.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello Jayagnana,

Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your overall travel. We’re sorry to hear about the incident in Lausanne and hope the police will respond to your report soon. We hope that, despite this unfortunate incident, you will still consider visiting Switzerland again in the future. Should you need any assistance, please don’t hesitate to contact us. We wish you all the best and would be delighted to welcome you back to Switzerland soon!

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Es war eine sehr schöne Reise mit ganz besonderen Eindrücken
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
07.03.2025S.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hallo Siggi

Vielen Dank für die tolle Bewertung. Es freut uns sehr, dass dir die Reise gefallen hat und du so viele besondere Eindrücke mitnehmen konntest. Es ist immer schön zu hören, dass unsere Gäste die Schweiz genauso geniessen wie wir.

Wir hoffen, dich bald wieder bei uns begrüssen zu dürfen!

Beste Grüsse
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
All good except for the information booth in Zurich HB. The he gentleman working did not answer our question, but asked us to go look up the answer on a ticket machine. After several days we came to understand it was always the same track and train number we were looking for…which he eventually told us when we went back. I just don’t understand not answering the question explicitly and making someone go look it up when you know the answer. He could even told me to look it up in the app (which I became very familiar with), but he gave me the most difficult solution. So weird.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
02.03.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your feedback. We’re sorry to hear that your experience at the information booth at Zurich HB didn’t meet your expectations. While this service is provided by a different team, we’ve already passed on your comments to ensure that situations like this are addressed in the future. We truly appreciate you bringing this to our attention and hope that, despite this issue, you were able to enjoy all the beautiful experiences Switzerland has to offer. Your feedback is invaluable in helping us improve, and we look forward to welcoming you back to Switzerland in the future!

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Folgende Dinge sind mir positiv aufgefallen:
* die Züge sind sehr pünktlich
* die Bahnstrecken sind malerisch
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
26.02.2025Markus T.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hi Markus,

Thank you for your wonderful review. We’re so happy to hear that you enjoyed your journey through Switzerland, especially highlighting the punctuality of the trains and the scenic rail routes. We take great pride in offering our guests a reliable and visually stunning travel experience. We hope to welcome you back again soon.

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
I liked the Swiss transport system very much. All trains were very clean and tidy. We had a very pleasant journey. I would like to thank all your employees.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
22.02.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your wonderful feedback. We're glad to hear that you enjoyed the Swiss transport system and had a pleasant journey. It’s always our goal to ensure a great experience, and your kind words are much appreciated. We hope to assist you with your future travels to Switzerland!

Best regards,
Melanie, Customer Service
4,00 von 5
Gut
Empfehlung
Good knowledge and good service
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
18.02.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your review and positive feedback. We're glad to hear that you were satisfied with our knowledge and service. We truly appreciate your support and look forward to assisting you again on your next trip to Switzerland.

Best regards,
Melanie, Customer Service
4,00 von 5
Gut
On the way out we were directed to a slower train via Bern which ment another transfer for my father who is 83. On the way back the first train was 5 mins late arriving into Visp leaving us only 2 minutes to get to the next rain which we almost missed. Not impressed. Will drive next time.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
15.02.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you very much for your feedback and your review. We are truly sorry to hear that your journey didn’t go as smoothly as expected. We completely understand how important it is to allow enough time for connections, particularly when traveling with elderly passengers. For future trips, we would be happy to assist you in choosing connections with longer transfer times to ensure a more relaxed experience. If you ever have any concerns or need assistance with selecting the best connections, please don’t hesitate to reach out to us. We truly value your feedback and look forward to helping you with your future travel plans.

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Wir wollen (Reise Eltern & Sohn) kurzfristig die Winterlandschaft der Schweizer Alpen im Glacier Express erleben. Dank Switzerland Travel Centre (STC)wurde da möglich. Die Reise verlief wie geplant, alles hat bestens geklappt einschließlich perfektem Wetter :-) Mein besonderer Dank gilt für den tollen Service nach der Reise. Leider hatte ich einen Fehler mit den Zugtickets gemacht aber die Erstattung ließ nicht lange auf sich warten! Ich würde jederzeit wieder auf die Dienste von STC zurückgreifen.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
13.02.2025Andreas E. S.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Lieber Adnreas

Vielen Dank für dein tolles Feedback! Es freut uns sehr, dass ihr die Winterlandschaft der Schweizer Alpen im Glacier Express bei perfektem Wetter geniessen konntet. Schön, dass alles reibungslos geklappt hat und wir dir auch nach der Reise weiterhelfen konnten. Wir freuen uns, dich bei deiner nächsten Schweiz-Reise wieder zu unterstützen!

Liebe Grüsse
Jessica, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
The quality and punctuality of public transport are excellent. I was able to use it to go everywhere I wanted. The SBB app was really good.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
07.02.2025A.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello Asier,

Thank you for your kind feedback! We're delighted to hear that you had a great experience using Switzerland’s public transport and found the SBB app helpful. Wishing you many more wonderful journeys and we hope to welcome you back to Switzerland soon!

Best regards,
Jessica, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Everything in our travel worked out fine, we never had any issue, and everyone we talked too asking questions were polite and efficient. We spent 10 days traveling around in December, including the Glacier Express, besides the cold and snow (as expected, tough on us from Miami!) everything was very nice.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
25.01.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello AH,

Thank you for your wonderful review. We’re happy to hear that your 10-day trip in Switzerland went smoothly, and that our team was helpful and efficient. Despite the cold and snow, we’re glad you enjoyed the Glacier Express and your time here. We hope to welcome you back for more Swiss adventures soon.

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Seamless
Efficient
Easy to use
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
24.01.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your fantastic 5-star review. We’re glad to hear you found our service seamless, efficient, and easy to use. We look forward to welcoming you back soon!

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Suggestion: You need to sort out your app. It's impossible to use and I just gave up- I ended up printing off my tickets and half-fare card and did not enjoy having to deal with the many papers for me and my family. How about having an app that is both 1) easy to use and 2) not full of Swiss train jargon. This would be great for tourists. Most countries manage to pull this off, I'm sure you can as well.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
22.01.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for your feedback and your 5-star rating. We’re happy to hear that you had a positive experience overall.

We’re sorry to hear about the difficulties you faced with the app. Since we don’t have our own app, it’s possible that you were referring to one of our partner apps. To help us better understand the issue and forward your feedback to the right team, could you please let us know which app you were using? We always aim to ensure that our recommendations meet the needs of travelers, and your input will help us improve the experience for future visitors to Switzerland.

Thank you once again for sharing your thoughts!

Best regards,
Melanie, Customer Service
4,00 von 5
Gut
Empfehlung
La comunicacion con el cliente es clara, ofrece boificaciones que permiten planificar el viaje a la distancia teniendo en cuenta y haciendo uso de las mismas
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
21.01.2025N.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Estimada Natascha,

Gracias por su amable comentario. Nos alegra saber que la comunicación con nuestros clientes es clara y que las opciones que ofrecemos le han permitido planificar su viaje de manera conveniente.

Si tiene alguna otra pregunta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros.

Saludos cordiales,
Melanie, Customer Service
4,00 von 5
Gut
Empfehlung
It's very convenient to hold Swiss Pass Travel during our trip in Switzerland, without worrying my travel ticket or certain entrance ticket. I spend lesser time in train station or ticket counter to purchase my ticket.

However its saddening to get reject by some church in Zurich with the travel pass. In my opinion, the travel pass should cover most or all church at least in the big (tourist) town like Zurich, Lucern, .etc places, to ease and encourage tourist to visit.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
15.01.2025T.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Dear Tommy,

Thank you for sharing your feedback. We’re happy to hear that the Swiss Travel Pass made your travel in Switzerland more convenient and saved you time at train stations and ticket counters.

We appreciate your suggestion regarding the churches in Zurich and will be sure to forward it to the relevant team. Your input is valuable as we continue to improve the experience for travelers.

If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Melanie, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
It was absolutely amazing and wonderful.
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
10.01.2025FIROZ K.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Dear Firoz

Thank you for your lovely feedback! We're very happy to hear you had an amazing and wonderful experience. We hope to be able to help you plan your next adventure in Switzerland!

Best regards,
Jessica, Customer Service
4,00 von 5
Gut
Empfehlung
Convenient and very well connected. Would be good if it was less expensive!
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
10.01.2025N.
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Dear No

Thank you for your feedback! We're glad to hear you found the system convenient and well-connected. We understand that costs can add up and we strive to offer options that provide great value for your travels. We hope you still had a wonderful time exploring Switzerland!

Kind regards,
Jessica, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
Experiência incrível e inesquecível
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
06.01.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you so much for your review! We're thrilled to hear that you had an incredible and unforgettable experience. We hope to welcome you back to explore more of Switzerland soon.

Kind regards,
Jessica, Customer Service
5,00 von 5
Sehr Gut
Empfehlung
It is a beautiful country, with a gastronomy! Unforgettable moments... I am leaving with a nice memory... But the people are not very friendly with tourists... the treatment of tourists is not very good...
Erfahrungsbericht & Bewertung zu:
Switzerland Travel Centre
06.01.2025Anonym
Bewertete Firma: Switzerland Travel Centre
Switzerland Travel Centre Kommentar von Switzerland Travel Centre:
Hello,

Thank you for sharing your feedback! We're glad to hear that Switzerland left you with unforgettable moments and beautiful memories. The stunning landscapes and unique gastronomy truly make it a special destination.

We're sorry to hear that your experience with some interactions wasn’t as welcoming as you had hoped.. We hope that on your next visit, you’ll experience warmer hospitality to match the beauty of the country!

Best regards,
Jessica, Customer Service

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