Przykładowa ankieta "Legal Services "

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Jakość
 
nazwa / firma ...
... offers a professional service.
 
... enables me to achieve the goals I have set.
 
... provides custom-tailored solutions.
 
... gets optimal results from a given situation.
 
... finds creative solutions.
 
Overall, I am happy with the results.
 
The results fulfill all my requirements.
 
The services provided have resulted in long-term positive outcomes.
 
I would use the services of nazwa / firma again.
 
Korzyści
 
nazwa / firma ...
... provides helpful information and action recommendations.
 
... places emphasis on protecting customer interests.
 
... successfully defends customer interests against third parties.
 
... ensures that the project runs smoothly.
 
... fulfills services within the expected time period.
 
... is reliable in keeping to pre-arranged appointments.
 
... ensures that project discussions remain confidential.
 
... provides personalized support and constructive cooperation.
 
... provides services above and beyond what is expected.
 
Usługi
 
nazwa / firma ...
... offers a comprehensive service.
 
... is competent and experienced.
 
... takes all relevant conditions (e.g. industry standards) into account.
 
... is dedicated and focused.
 
... is reliable, reputable and friendly.
 
... acts appreciative and attentive.
 
... encourages me not to postpone making important decisions.
 
... creates clear documentation.
 
... has a wealth of international expertise.
 
Performance
 
nazwa / firma ...
... assesses all client requirements and clarifies any contradictions.
 
... comprehensively analyzes the starting situation and possible actions.
 
... recognizes, deals with, and informs me of potential problems.
 
... provides time for consideration and freedom to choose between alternative options.
 
... manages project process in a structured manner.
 
... attends to requests with the utmost diligence.
 
... monitors project progress reliably.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and inquiries.
 
... is flexible to possible changes.
 
Doradztwo
 
nazwa / firma ...
... understands the client's objectives and circumstances.
 
... raises awareness of new perspectives and aspects.
 
... evaluates the course of development realistically (e.g. chances of success).
 
... presents risks in a way that is easy to understand.
 
... makes statements that are supported by verifiable information sources.
 
... is open and clear in terms of communication.
 
... provides clear and verifiable explanations.
 
... can clearly explain complex information.
 
... bases recommendations and measures on facts.
 
Obsługa klienta
 
nazwa / firma ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
Furnishings are suitable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
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