Przykładowa ankieta "Consulting "

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Jakość
 
nazwa / firma ...
... offers a professional service.
 
... enables me to achieve the goals I have set.
 
... provides custom-tailored solutions.
 
... help makes the best of a given situation.
 
... finds creative solutions.
 
I am on the whole happy with the service.
 
The results fulfill all my requirements.
 
The services provided have resulted in long-term positive outcomes.
 
I would use the services of nazwa / firma again.
 
Korzyści
 
nazwa / firma ...
... provides helpful information and action recommendations.
 
... develops appropriate solutions.
 
... enables me to develop my own problem solving skills.
 
... motivates me to use the knowledge I have acquired.
 
... ensures that the time available is used effectively.
 
... is reliable in keeping to pre-arranged appointments.
 
... inspires confidence to speak about sensitive details.
 
... provides personalized support and constructive cooperation.
 
... provides services above and beyond what is expected.
 
Usługi
 
nazwa / firma ...
... offers a comprehensive service.
 
... offers up-to-date solutions.
 
... is competent and experienced.
 
... uses specialized knowledge.
 
... takes interrelating factors into account.
 
... is dedicated and focused.
 
... is reliable, reputable and friendly.
 
... acts appreciative and attentive.
 
... operates independently and neutrally (e.g. with regard to third parties).
 
Performance
 
nazwa / firma ...
... assesses all client requirements and clarifies any contradictions.
 
... comprehensively analyses the starting situation and possible actions.
 
... recognizes and informs me of potential problems.
 
... conducts consultations in a clear and structured manner.
 
... attends to requests with the utmost diligence.
 
... monitors customer satisfaction during the project.
 
... is available for consultations and inquiries.
 
... is flexible to possible changes.
 
... encourages me not to postpone making important decisions.
 
Doradztwo
 
nazwa / firma ...
... understands the client's concerns and expectations.
 
... responds to individual requests and needs.
 
... raises awareness of new perspectives and aspects.
 
... evaluates the course of development realistically (e.g. chances & risks).
 
... makes statements that are supported by verifiable information sources.
 
... is open and clear in terms of communication.
 
... provides clear and verifiable explanations.
 
... can clearly explain complex information.
 
... bases recommendations on helpful facts.
 
Obsługa klienta
 
nazwa / firma ...
...responds to queries promptly.
 
... remains approachable after the service has been completed.
 
... also offer appointments outside of normal business hours.
 
Business hours are convenient.
 
Waiting times for appointments are reasonable.
 
Business premises are suitable.
 
The furnishings are suitable.
 
The location is easily accessed via public transport.
 
There are sufficient parking facilities available.
 
Business premises and the entrance are barrier-free.
 
What do you think of the price to performance ratio?
 
Czy będziesz polecać nazwa / firma?
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