As part of an online course, I had the opportunity to take part in a weekly consultation today. The experience far exceeded my expectations. I would particularly like to emphasize the outstanding support provided by Ralf Hartmann:
Ralf took an exceptional amount of time to not only answer my questions, but to discuss them with me. Instead of limiting himself to brief yes/no answers, he guided me through the entire solution-finding process.
In addition to solving the problem directly, Ralf shared numerous very helpful tips and additional information. These went well beyond the actual scope of support and represented considerable added value.
The consultation hour developed into an enriching learning session and is a wonderful additional service to the actual online course. It far exceeded what is usually understood by "support" or "consultation hour".
My unreserved recommendation and a big thank you for this outstanding service.
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Translation
herzlichen Dank für Dein tolles Feedback, welches wir gerne an das Trainer Team weitergeben.
Viel Spaß weiterhin mit Articulate wünscht das Team
von TicTac Learn