Reisebüro Plum

Tip giver, advisor and organizer around your next trip.

Reisebüro Plum
CUSTOMERS' CHOICE 2025
TOP SERVICE PROVIDER 2025
4.80 out of 5
Excellent
506 Reviews
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For over 15 years we have been making your travel dreams come true. In our meanwhile 8 travel agencies in Kaarst, Rheindahlen, Erkelenz, Wickrath, Baesweiler, Mönchengladbach-Hardt, Wegberg and Geilenkirchen work about 40 dedicated and curious...
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Reisebüro Plum
Ludwig-Erhard-Str. 2b
41564 Kaarst
Germany
Directions

Contact person
Daniel Plum

Opening hours

Websites

Social Media

98% Recommended
5 stars 300
4 stars 23
2 stars 0
1 star 2
Quality
Value
Services
Realisation
Consulting
Customer service
Excellent (4.88)
Cost-performance ratio
Excellent (4.67)
Top competencies

Customer loyalty

4.84 out of 5
37 Reviews

Customer focus

4.83 out of 5
35 Reviews

Professionalism

4.88 out of 5
34 Reviews

327 Reviews on ProvenExpert.com

4.87 out of 5
Excellent
5.00 out of 5
Excellent
Ms. Völlger was recommended to me by a neighbor. Ms. Völlger far exceeded my expectations. We initially spoke on the phone, and I always had the feeling that she had time for me and was interested in my concerns. The material sent by e-mail was very comprehensive and was a great help in making a decision. Even at two meetings in the office (Mönchengladbach Forsterstr.) I can only describe her with the adjectives: friendly, patient and above all with a great deal of professional competence. The above was also true when I asked her after signing the contract. I will definitely recommend Ms. Völlger without reservation.
I would also like to mention that the office on Forsterstr. seems to me to be only conditionally suitable for two simultaneous consultations. (My wife and I were the only clients at both appointments, good planning or luck?)
Yours sincerely
Reiner Schneider
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Customer review & rating for:
Reisebüro Plum
10/04/2025Reiner S.
Reisebüro Plum Comment from Reisebüro Plum:
Dear Mr. Schneider,

Thank you very much for your kind words and the positive feedback! We are delighted to hear that Ms. Völlger exceeded your expectations and assisted you so well with your concerns. We attach great importance to professional competence and personal support, and it's great to know that this was appreciated by you!

Thank you also for the comment about the consultation room situation. We really appreciate your feedback and will take it into consideration to make future visits even more enjoyable.

If you have any further questions or concerns, please do not hesitate to contact us at any time. We look forward to supporting you in the future and wish you all the best!

Best regards from Team Reisebüro Plum
5.00 out of 5
Excellent
Recommendation
Wir sind mehr als zufrieden und Frau Gerards hat wirklich alles nach unseren Wünschen umgesetzt. Vielen Dank dafür und wir empfehlen sie 100% weiter. Liebe Grüße Nicole Gritzan
Customer review & rating for:
Reisebüro Plum
28/03/2025Nicole G.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihr positives Feedback, Nicole G.
Wir freuen uns zu hören, dass Sie mit den umgesetzten Wünschen so zufrieden sind und dass Frau Gerards einen positiven Eindruck hinterlassen hat. Ihre Empfehlung wissen wir sehr zu schätzen. Wenn Sie in Zukunft weitere Anliegen haben, stehen wir Ihnen jederzeit zur Verfügung.
Liebe Grüße vom Team Reisebüro Plum!
4.75 out of 5
Excellent
Recommendation
Immer freundlich und hilfsbereit! Kommen immer wieder gern!
Customer review & rating for:
Service und Beratung in unseren Reisebüros
14/03/2025Kai K.
Reisebüro Plum Comment from Reisebüro Plum:
Hallo Kai K.,

vielen Dank für das tolle Feedback! Es freut uns sehr zu hören, dass Sie unsere Freundlichkeit und Hilfsbereitschaft schätzt. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!

Beste Grüße,
Dein Team vom Reisebüro Plum :-)
5.00 out of 5
Excellent
Recommendation
Mein Mann und ich sind ohne Termin sehr freundlich und kompetent von Frau Maaßen beraten wurden. Die Räumlichkeiten liegen Mitten im kleinen Ortskern und sind sehr hell und freundlich eingerichtet. Parkmöglichkeiten gibt es ausreichend direkt vor der Türe! Ohne genaue Vorstellungen über Zielort aber mit klaren Vorraussetzungen die unser Familienurlaub erfüllen soll hat Frau Maaßen uns einige Optionen zur Auswahl vorgestellt. Auch bei der Abwägung von Vor- und Nachteilen der jeweiligen Optionen konnte Sie uns mit ihrem Fachwissen unterstützen.
Wir fühlten uns bezgl. Reisezeitraum und Reiseort ebenfalls gut beraten. Uns wurde genügend Zeit für eine Entscheidung eingeräumt weshalb wir schlussendlich unsere Reise über das Reisebüro gebucht haben. Auch nach der Buchung konnten wir uns stets bei Fragen an das Reisebüro wenden. Zudem wurden wir über wichtige Informationen wie Reiseversicherungen und dergleichen ohne Nachfrage informiert was uns sehr geholfen hat.
Ich würde immer wieder Reisen über dieses Reisebüro buchen und kann es absolut weiterempfehlen für Reisende die wert auf Service und gute Beratung legen.
Customer review & rating for:
Reisebüro Plum
02/02/2025M.
Reisebüro Plum Comment from Reisebüro Plum:
Liebe Frau Houben,

herzlichen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie und Ihr Mann mit unserer Beratung von Frau Maaßen so zufrieden waren. Wir legen großen Wert auf eine freundliche Atmosphäre und individuelle Unterstützung, und es ist schön zu wissen, dass Sie sich wohlgefühlt haben.

Es freut uns auch, dass Sie mit den verschiedenen Reiseoptionen und Informationen zu Reiseversicherungen gut beraten wurden. Ihre Empfehlung bedeutet uns viel, und wir freuen uns darauf, Sie auch in Zukunft bei Ihren Reiseplänen.
unterstützen zu dürfen!

Vielen Dank nochmals und bis bald!

Herzliche Grüße,
Ihr Team vom Reisebüro
5.00 out of 5
Excellent
Recommendation
No travel booking without Barbara Seidler! Competent, friendly and service-oriented, she ensures a stress-free travel booking!
Show original
Customer review & rating for:
Reisebüro Plum
30/11/2024P. C.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihre nette Bewertung, darüber freuen wir uns sehr!
Wir geben das Lob an Frau Seidler weiter.

Ganz liebe Grüße vom Team Reisebüro Plum ;-)
5.00 out of 5
Excellent
Recommendation
As a frequent traveler, I'm finally adding my two cents. In these days of the internet, you can get a lot of information and offers, which is what I did. It helps if you know where you want to go and what you want to do. When I took my plans to my favorite person, she always came up with something that topped my own plans. I think she has also saved me from many a bad plan. I would like to mention the effort that the clerks put into selecting the flights. Top prices and good waiting times between connecting flights. Please keep up the good work THANK YOU! Dear Mrs. Siegers, I hope you will stay with us for a few more years in your professional life.
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Customer review & rating for:
Reisebüro Plum
26/11/2024Michael P.
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihre tolle Bewertung, das Lob geben wir gerne weiter :-)
Beste Grüße vom Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
Wir wurden von Frau Hennig
sehr gut beraten. Sie hat uns ausführlich zu allen Fragen bezüglich Flug und Hotel informiert. Ebenso über Ausflüge und evtl. Besichtigungen. Vielen Dank.
Customer review & rating for:
Reisebüro Plum
26/11/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank für Ihre tolle Bewertung, das Lob geben wir gerne weiter :-)
Beste Grüße vom Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
The advice was great!
Recommendations for excursions at the vacation destination included!
Show original
Customer review & rating for:
Reisebüro Plum
22/11/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Vielen Dank, wir freuen uns sehr über Ihre tolle Bewertung. Gerne geben wir das Lob an Fr. Hennig weiter.
Liebe Grüße vom Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
Our Katja is super :)
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Customer review & rating for:
Reisebüro Plum
28/10/2024K.
Reisebüro Plum Comment from Reisebüro Plum:
:-D Come home safely, dear ones, and thank you very much for the great review!
Best regards from Geilenkirchen and see you soon
Katja
5.00 out of 5
Excellent
Recommendation
Good advice also with regard to the presentation of the vacation wishes. Take enough time to do justice to the customer. Always friendly and always up for a laugh.
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Customer review & rating for:
Reisebüro Plum
02/10/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for this nice review and best regards from Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
From my time in Kaarst, I have only had good experiences with Reisebüro Plum.
The service provided by Ms. Elfi Voellger deserves special mention. She used to be my first port of call. After a long time, I was again looking for absolutely excellent advice. It was clear that only Ms. Voellger could do that for me. So I simply contacted her again. She managed to find and book a trip according to my wishes in a very short time. She is an icon of her profession! Many thanks Ms. Voellger.
Show original
Customer review & rating for:
Reisebüro Plum
24/09/2024Marcus H.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for this nice review and best regards from Team Reisebüro Plum!
4.80 out of 5
Excellent
Recommendation
In my travel agency I expect "trust, expertise and honesty"
I have had this in your company for many years. Unfortunately, my travel agency cannot quote prices
but compare prices - and that is what the staff do.
Show original
Customer review & rating for:
Reisebüro Plum
17/09/2024S.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much Mr. Stamm, we are very happy about your great review.
Best regards from Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
very, very, friendly and competent staff
Show original
Customer review & rating for:
Reisebüro Plum
13/09/2024Stefan K.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for this nice review and best regards from Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
Everything was just right. Very friendly staff.
Show original
Customer review & rating for:
Reisebüro Plum
19/08/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your kind review, we are very pleased :-)
Best regards from Team Reisebüro Plum!
5.00 out of 5
Excellent
Recommendation
we can only say thank you a thousand times to the entire team always helpful always an open ear and always friendly we have been traveling with this travel agency for years and remain loyal to you very kind regards
Hagen family
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Customer review & rating for:
Reisebüro Plum
01/08/2024monika H.
Reisebüro Plum Comment from Reisebüro Plum:
Dear Hagen family,
Thank you very much for this really great review, we are very happy to pass it on to our colleagues.
Best regards from the Reisebuero Plum team ;-)
5.00 out of 5
Excellent
Recommendation
Thank you for the great advice our vacation was wonderful 🥰
Show original
Customer review & rating for:
Reisebüro Plum
29/07/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
We are pleased to hear that :-)
Thank you very much for this great review and best regards from Team Reisebüro Plum ;-)
5.00 out of 5
Excellent
Recommendation
Mrs. Buchholtz and Mrs. Voellger from MG-Hardt gave us excellent advice and support for our trip to Mauritius: every question - every wish was considered and fulfilled. We are very satisfied and will definitely plan our next trip there! Thank you very much!
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Customer review & rating for:
Reisebüro Plum
29/07/2024Kristina B.
Reisebüro Plum Comment from Reisebüro Plum:
Hello Mrs. Biermann, we are pleased to hear that and thank you very much for your great review.
Best regards from Team Reisebüro Plum ;-)
5.00 out of 5
Excellent
Recommendation
Mrs. Henning is a very competent vacation consultant. She helped us with the hotel selection and recommended even better hotels that we did not know.
Thank you very much
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Customer review & rating for:
Reisebüro Plum
13/07/2024Loic s.
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your kind review, we are very happy about it!
Best regards from Team Reisebüro Plum ;-)
5.00 out of 5
Excellent
Recommendation
We were particularly satisfied with the personal and individual advice! Our wishes were perfectly catered for at all times, so that we were able to experience a dream vacation!
We would always book a trip with Reisebüro Plum again!
Show original
Customer review & rating for:
Reisebüro Plum
05/07/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
We are very pleased that you were satisfied with our service :-)
Thank you very much for the great review!
5.00 out of 5
Excellent
Recommendation
We were very satisfied with Reisebüro Plum and would recommend them to others.
Show original
Customer review & rating for:
Reisebüro Plum
22/06/2024Anonymously
Reisebüro Plum Comment from Reisebüro Plum:
Thank you very much for your great review :-)
and best regards from Team Reisebüro Plum!
179 Reviews from
6 other sources
4.67 out of 5
Excellent
4.80 out of 5
Excellent
13 reviews on Google
 
06/05/2024
4.80 out of 5
Excellent
36 reviews on Google
 
16/12/2024
4.80 out of 5
Excellent
26 reviews on Google Maps
 
09/07/2024
4.70 out of 5
Excellent
31 reviews on Google
 
06/01/2025
4.70 out of 5
Excellent
58 reviews on Google Maps
 
11/03/2025
3.90 out of 5
Good
15 reviews on Google Maps
 
29/03/2025
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All reviews and experiences about Reisebüro Plum are the subjective opinions of those who compose and submit them  |  The profile owner is responsible for the contents of this page  |   Profile active since 17/05/2021  |  Last update: 14/04/2025   |  Report profile

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