Switzerland Travel Centre

Hello,

Thank you for your 5-star rating. We're glad you enjoyed your time in Switzerland and hope to welcome you again soon!

Best regards,
Melanie, Customer Service

Dear Giannis,

We’re so glad to hear that you had a great experience in Switzerland and enjoyed its beautiful nature, lakes, rivers, and charming towns and villages. We truly appreciate your recommendation and hope to assist you with more unforgettable trips to Switzerland in the future.

Best regards,
Melanie, Customer Service

Hi Tea,

Thank you for sharing your experience! We’re glad to hear that Switzerland Travel Centre was a helpful starting point in planning your trip. For a more explorative adventure, we would be happy to assist you with a variety of excursions. Feel free to reach out whenever you're ready to plan your next journey to Switzerland.

Best regards,
Melanie, Customer Service

Hello,

Thank you for your feedback. We're glad to hear that you enjoyed the comfort of traveling without tickets. We appreciate your thoughts and hope you had a great time exploring Switzerland.

We would be happy to assist you on your next trip to Switzerland.

Best regards,
Melanie, Customer Service

Hallo

Herzlichen Dank für deine 5-Sterne-Bewertung! Es freut uns sehr, dass dich die Pünktlichkeit der Züge beeindruckt hat. Wir hoffen, dass auch der Rest deiner Reise ebenso beeindruckend war und würden uns freuen, dich bei deiner nächsten Reise in die Schweiz wieder zu unterstützen.

Beste Grüsse
Melanie, Customer Service

Hello Jayagnana,

Thank you for sharing your experience with us. We’re glad to hear that you enjoyed your overall travel. We’re sorry to hear about the incident in Lausanne and hope the police will respond to your report soon. We hope that, despite this unfortunate incident, you will still consider visiting Switzerland again in the future. Should you need any assistance, please don’t hesitate to contact us. We wish you all the best and would be delighted to welcome you back to Switzerland soon!

Best regards,
Melanie, Customer Service

Hallo Siggi

Vielen Dank für die tolle Bewertung. Es freut uns sehr, dass dir die Reise gefallen hat und du so viele besondere Eindrücke mitnehmen konntest. Es ist immer schön zu hören, dass unsere Gäste die Schweiz genauso geniessen wie wir.

Wir hoffen, dich bald wieder bei uns begrüssen zu dürfen!

Beste Grüsse
Melanie, Customer Service

Hello,

Thank you for your feedback. We’re sorry to hear that your experience at the information booth at Zurich HB didn’t meet your expectations. While this service is provided by a different team, we’ve already passed on your comments to ensure that situations like this are addressed in the future. We truly appreciate you bringing this to our attention and hope that, despite this issue, you were able to enjoy all the beautiful experiences Switzerland has to offer. Your feedback is invaluable in helping us improve, and we look forward to welcoming you back to Switzerland in the future!

Best regards,
Melanie, Customer Service

Hi Markus,

Thank you for your wonderful review. We’re so happy to hear that you enjoyed your journey through Switzerland, especially highlighting the punctuality of the trains and the scenic rail routes. We take great pride in offering our guests a reliable and visually stunning travel experience. We hope to welcome you back again soon.

Best regards,
Melanie, Customer Service

Hello,

Thank you for your wonderful feedback. We're glad to hear that you enjoyed the Swiss transport system and had a pleasant journey. It’s always our goal to ensure a great experience, and your kind words are much appreciated. We hope to assist you with your future travels to Switzerland!

Best regards,
Melanie, Customer Service

Hello,

Thank you for your review and positive feedback. We're glad to hear that you were satisfied with our knowledge and service. We truly appreciate your support and look forward to assisting you again on your next trip to Switzerland.

Best regards,
Melanie, Customer Service

Hello,

Thank you very much for your feedback and your review. We are truly sorry to hear that your journey didn’t go as smoothly as expected. We completely understand how important it is to allow enough time for connections, particularly when traveling with elderly passengers. For future trips, we would be happy to assist you in choosing connections with longer transfer times to ensure a more relaxed experience. If you ever have any concerns or need assistance with selecting the best connections, please don’t hesitate to reach out to us. We truly value your feedback and look forward to helping you with your future travel plans.

Best regards,
Melanie, Customer Service

Lieber Adnreas

Vielen Dank für dein tolles Feedback! Es freut uns sehr, dass ihr die Winterlandschaft der Schweizer Alpen im Glacier Express bei perfektem Wetter geniessen konntet. Schön, dass alles reibungslos geklappt hat und wir dir auch nach der Reise weiterhelfen konnten. Wir freuen uns, dich bei deiner nächsten Schweiz-Reise wieder zu unterstützen!

Liebe Grüsse
Jessica, Customer Service

Hello Asier,

Thank you for your kind feedback! We're delighted to hear that you had a great experience using Switzerland’s public transport and found the SBB app helpful. Wishing you many more wonderful journeys and we hope to welcome you back to Switzerland soon!

Best regards,
Jessica, Customer Service

Hello AH,

Thank you for your wonderful review. We’re happy to hear that your 10-day trip in Switzerland went smoothly, and that our team was helpful and efficient. Despite the cold and snow, we’re glad you enjoyed the Glacier Express and your time here. We hope to welcome you back for more Swiss adventures soon.

Best regards,
Melanie, Customer Service

Hello,

Thank you for your fantastic 5-star review. We’re glad to hear you found our service seamless, efficient, and easy to use. We look forward to welcoming you back soon!

Best regards,
Melanie, Customer Service

Hello,

Thank you for your feedback and your 5-star rating. We’re happy to hear that you had a positive experience overall.

We’re sorry to hear about the difficulties you faced with the app. Since we don’t have our own app, it’s possible that you were referring to one of our partner apps. To help us better understand the issue and forward your feedback to the right team, could you please let us know which app you were using? We always aim to ensure that our recommendations meet the needs of travelers, and your input will help us improve the experience for future visitors to Switzerland.

Thank you once again for sharing your thoughts!

Best regards,
Melanie, Customer Service

Estimada Natascha,

Gracias por su amable comentario. Nos alegra saber que la comunicación con nuestros clientes es clara y que las opciones que ofrecemos le han permitido planificar su viaje de manera conveniente.

Si tiene alguna otra pregunta o necesita asistencia adicional, no dude en ponerse en contacto con nosotros.

Saludos cordiales,
Melanie, Customer Service

Dear Tommy,

Thank you for sharing your feedback. We’re happy to hear that the Swiss Travel Pass made your travel in Switzerland more convenient and saved you time at train stations and ticket counters.

We appreciate your suggestion regarding the churches in Zurich and will be sure to forward it to the relevant team. Your input is valuable as we continue to improve the experience for travelers.

If you need any further assistance, please don’t hesitate to reach out.

Best regards,
Melanie, Customer Service

Dear Firoz

Thank you for your lovely feedback! We're very happy to hear you had an amazing and wonderful experience. We hope to be able to help you plan your next adventure in Switzerland!

Best regards,
Jessica, Customer Service